Service Designer

Discover a career with purpose at MBIE

2 year Fixed tern / secondment beginning mid Jan

Bring your Service Design and Customer Experience expertise to Immigration New Zealand

Contribute to better migration outcomes for all by ensuring our services are user-centred and delivered efficiently and sustainably.

Location Wellington CBD

Salary range $85,537 - $101,911

Tenei turanga - About the Role

At Immigration New Zealand, we provide a wide range of services to migrants and to Aotearoa New Zealand, including visa application, refugee, and border entry decision-making services.

We work with international organisations and industry partners to improve border security and make immigration to New Zealand easier while protecting both migrants and New Zealand.

We lead government strategy designed to help migrants settle in New Zealand.

You will be working within the Service Design and Implementation branch.

Our branch's purpose is to contribute to the immigration system by designing and delivering change that meets the needs of our customers and our people.

The Service Designer role is a specialist position working as part of a team which is accountable for providing improvement and service design capability that makes products and services easy for customers and staff to use and to deliver.

You will bring expertise that will support the business to understand how people behave and use this to inform design options and decisions that build a consistent and high-performing Immigration system.

As a Service Designer you will apply your expertise in user-centred design, from initial concept through to design, test, technical integration and implementation of new and enhanced capability to systems that support the Our Future Service programme of work.

The role will work within a multidisciplinary team in a matrix model.

Nga pukenga me nga wheako e hiahiatia ana - Skills and Experience Required

Demonstrable knowledge, experience and passion for user-centred design practices.

Experience in research into customer behaviour including undertaking customer interviews, exploring solution ideas with customers and other service users, and developing and presenting low-fidelity prototypes of design concepts.

Confidence in presenting design artefacts and communicating both verbally and digitally to key stakeholders.

The ability to communicate complex information in a clear and precise manner.

Excellent analytical skills, able to make recommendations based on both quantitative and qualitative data.

Proven experience with various technology platforms.

Applicants must be New Zealand citizens or New Zealand permanent residents to apply for Immigration New Zealand roles.

Etahi korero mo MBIE - About MBIE

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi and our way of working is guided by our values which shape our behaviours.

Mahi Tahi – Better Together

Maia – Bold and brave

Pae Kahurangi – Build our Future

Pono Me Te Tika – Own It

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

Me pehea te tono - How to Apply : Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Dorinda Te Kiri at

• quoting ref MBIE /
• if you have any further questions.

Applications close 23 November

#J-