It Support Technician | Glassons Hallensteins

Overview

IT Support Technician | Glassons Hallensteins

Are you a tech-savvy problem solver with a passion for helping people?

Glassons & Hallensteins is looking for a motivated

Service Desk Technician

to join our IT team and support our stores, distribution centres, and head office across New Zealand and Australia.

Position

Position :

Service Desk Technician

Location : Auckland, NZ

Job Type :

Full-time (Monday to Sunday)

About Us

At Hallenstein Glasson Holdings, we pride ourselves on delivering the latest in fashion while ensuring our business operates seamlessly behind the scenes.

Our IT team plays a vital role in keeping our stores connected, secure, and ready to provide exceptional customer experiences every day.

Role Overview

As a Service Desk Technician, you\'ll be the first point of contact for IT support, troubleshooting, and incident management.

You\'ll provide Level 1 & 2 technical support across a variety of systems, proactively manage escalations, and build strong relationships with internal stakeholders - all while delivering outstanding customer service.

Key Responsibilities

Provide professional and efficient support via phone and email.

Troubleshoot and resolve Level 1 & 2 IT incidents across software, hardware, and systems.

Support MS Office, Active Directory, and Office 365 environments.

Manage escalations to third-party suppliers where required.

Identify and escalate security or system issues.

Build strong relationships with internal teams and deliver an exceptional IT customer experience.

Requirements

Relevant IT qualification or course (CompTIA A+ or Network+ a bonus).

Knowledge of MS Office, Active Directory, and Office 365.

Excellent communication skills - confident over the phone and clear in writing.

Proactive, adaptable, and able to prioritise tasks in a fast-paced environment.

Recent graduates or candidates with up to 6 months\' IT work experience encouraged to apply.

Availability to work late nights and weekends on call

Be part of one of Australasia\'s leading retail groups.

Gain exposure to a wide variety of IT systems and challenges.

A supportive team environment with opportunities to grow and learn.

Staff discounts across Glassons and Hallensteins products.

Career development opportunities within a dynamic retail business.

Join the Team

If you\'re ready to kick-start your IT career and thrive in a role where you\'ll make a real impact, we\'d love to hear from you!

Apply now with your CV and cover letter, and start your journey as a

Service Desk Technician

at Hallenstein Glasson Holdings.

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