Customer Coordinator

Port of Auckland is part of the special character of our city and plays a vital role in our economy, delivering the things we need and enjoy.

Nearly three-quarters of the port’s inbound cargo stays within the Auckland and Upper Waikato region. Our location on Auckland’s doorstep means the delivery of goods is quick, the cost of goods is low, and we are focusing on reducing our carbon footprint to become a sustainable Port. We also have a network of freight hubs throughout the North Island, to improve access to the port for the provinces.

We are seeking a Customer Coordinator to join our Customer Strategy team and help deliver exceptional experiences for our customers. This is an opportunity to influence customer engagement and support a business that is in growth mode.

Reporting to the Head of Customer Strategy – Containers, in this role, you will contribute to enhancing customer engagement and experience, supporting the delivery of customer-centric initiatives, and improving efficiency in account management and reporting. You will work closely with internal stakeholders and customers to ensure smooth coordination of activities and accurate reporting.

• Coordinate customer events and host port tours for customer and stakeholders.
• Generate customer performance packs and compile trend insights for strategic decision-making.
• Co‑facilitate customer workshops and initiatives that support the development of customer‑centric value propositions across all customer segments.
• Support CRM management and general account management support.

ABOUT YOU | Ko wai koe

You are curious, proactive, and have a continuous improvement mindset. You are organised and passionate about delivering great customer experiences. You thrive in a fast‑paced environment and can juggle multiple priorities with ease. Collaboration is second nature, and you are confident working with stakeholders at all levels.

(T&C's apply)

Our employee benefits and perks include :

We pride ourselves on being a great place to work and consider all employees part of the port whānau.

At Port of Auckland, we celebrate and embrace diversity, and welcome applications from people of all backgrounds. We are dedicated to fostering an environment where Everyone can be themselves.

‘Kia Kaha, Kia Maia. ‘Give of your best, be confident in your ability’

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