Housekeeping Attendant

Join to apply for the Housekeeping Attendant role at Sofitel

Company overview and role details are provided to recruit suitable candidates for a housekeeping position in a luxury hotel environment.

Job overview

Carry out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet guest expectations for room areas, non-room areas, public areas and back-of-house areas.

Responsibilities

• Clean and service allocated rooms to Sofitel reference standards.
• Clean back-of-house areas and, as required, the kitchen area.
• Clean and maintain locker rooms, staff and public washrooms / toilets; clean public areas as required.
• Carry out programmed / regular cleaning duties as allocated and ensure department equipment is maintained to a high standard.
• Assist with equipment stocktaking and ensure correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer instructions.
• Assist guests with information or service requests and refer any requests outside your authority to your supervisor.
• Provide turn-down service where required; clean balconies, carpets and other room features as scheduled.
• Support with heavy loads, laundry duties as required, and restock monthly items for the rooms (e.g., magazines).
• Help with removing rollaway beds and cots; assist with other housekeeping duties and turndown as required.
• Identify guest preferences and deliver personalised touches to enhance guest experience.
• Ensure security of keys and public / back-of-house areas by following security procedures and guest confidentiality guidelines.
• Report maintenance issues and ensure equipment, store rooms and trolleys are kept neat and in good working order.
• Be flexible to hotel rostering needs including weekend and public holiday work.

Qualifications

Additional information

We are an inclusive company with a commitment to diversity and inclusion. We offer reasonable adjustments to support you during the recruitment process. If you require an adjustment, let us know.

Employment details

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