Service Development Manager, Kidz First

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role :

We are seeking an experienced Service Development Manager to lead the planning and design of innovative service models across Kidz First. This role ensures that services are responsive to community needs, aligned with strategic priorities, and delivered efficiently and effectively.

You will work collaboratively with stakeholders to identify opportunities for improvement, drive continuous development, and enable initiatives that strengthen outcomes for children and their whanau.

Key responsibilities include :

• Engaging with a wide range of stakeholders and building strong, collaborative relationships to support successful service improvement across Kidz First
• Leading and coordinating service development initiatives that enhance outcomes for children, families, and caregivers
• Ensuring service models are culturally responsive, equitable, and aligned with Te Tiriti o Waitangi principles
• Using data, feedback, and evidence to inform service design, improvement, and evaluation
• Prepare and present high-quality business cases to support service delivery enhancements.
• Working closely with clinical and operational leaders to support integrated care pathways and seamless service delivery
• Representing Kidz First in relevant forums, working groups, and partnerships to advocate for service development priorities

About You :

You are an experienced and strategic thinker who brings strong capability in service improvement and organisational development.

You will bring :

• A minimum of five years relevant experience in your area of practice
• Experience in problem-solving, priority-setting, and strategic planning at an organisational level
• Demonstrated service improvement project experience
• Extensive experience in change management
• Strong strategic writing skills aligned with executive-level expectations

Your ability to engage others, inspire collaboration, and translate vision into meaningful action will be key to your success in this role.

Working at Health New Zealand :

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.

How to Apply :

To make an application please apply online via / . To review the position description please click here or more information about the role please contact Tangi Namulauulu in the Recruitment Centre via email

Closing Date : 8th December