Customer Support Partner And Coach

Southland District Council is responsible for managing 11% of New Zealand's total landmass, including Fiordland National Park and Stewart Island.

Our work spans the management of physical assets and the social, economic, cultural, and environmental wellbeing of our communities.We have 200+ staff across three Invercargill offices and seven area offices.

We offer rewarding careers in local government, with excellent working conditions in a region perfect for family life and outdoor adventure.We're looking for a Customer Support Partner and Coach to deliver outstanding customer service and help others do the same.

This dual role involves being the friendly face and helpful voice for customers, while also coaching and supporting teammates to deliver consistent, high-quality service.Key Responsibilities : Delivering exceptional customer service across phone, face-to-face, email, and social mediaCoaching and supporting Customer Support Partners to build confidence and consistencyAssisting with call monitoring, quality reviews, and training initiativesPromoting Council and library services, including digital tools and self-service optionsSupporting the implementation of new systems and service improvementsTravelling regularly across Council offices to provide hands-on support and guidanceAbout You : You're a natural communicator and team player who leads by example, with experience in customer service, coaching, and excellent communication skills.Experience in customer service, reception, and cash handlingCoaching experienceA warm, welcoming attitude and a passion for helping othersExcellent communication, organisation, and problem-solving abilitiesConfidence to train others and share knowledge clearly and positivelyWhat's in it for You : This is a unique opportunity to combine frontline customer service with coaching and development.

You'll be part of a supportive team that values initiative, collaboration, and continuous improvement.Competitive pay and benefitsOpportunities for professional development and trainingA varied, people-focused role

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