Night Shift Support Worker - Kaimahi Tautoko Mahi Pō

About the role

The purpose of the Night Shift role at Union Street is to oversee the safety, security, and welfare of whānau, and the building during the night outside office hours, ensuring operations run smoothly, following the model and guidelines. Night Shift workers do not carry a caseload themselves but are responsible for being aware of the individual needs of whānau and their Support Plans, Safety and Risk Management Plans, and upholding relationships which are consistent with services provided throughout the day. Services take a whānau-led, trauma-informed approach in every aspect of service delivery. Night Shift Workers are responsible for providing the continuity of support throughout the night, ensuring that the house is ‘in balance’. Night Shift workers will hand over critical information to day staff through shift reporting. A key part of their role is to ensure support plans that are developed by whānau with their keyworker are consistently delivered after-hours.

Duties

• Overall operational responsibility for the smooth and effective management of Union Street during the night shift including ensuring effective levels of productivity; upholding systems and processes;
• Service delivery for whānau; quality control and safety.
• Support effective information flow by ensuring robust handovers and by looking for and sharing thoughts around opportunities to enhance business processes and safety systems.
• Communicate and reinforce operating practices in all interactions with whānau and other staff.

Skills and Experience

Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi / whānau responsibilities.

Benefits

About the organisation