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Customer Service & Event Support – RotoruaNZ (Summer Staff)

Engineering New ZealandRotorua, Bay of Plenty, New Zealand

7 hours ago

Job description

Job Description

Posted Monday, 22 September 2025 at 10 : 00 am | Expires Sunday, 19 October 2025 at 8 : 59 am

Are you a Customer Service Superstar?
Looking for summer work where every day is different?
Do you thrive on engaging with customers and delivering exceptional service?

Join our RotoruaNZ Visitor Experience & Services team and help showcase our vibrant city to visitors from New Zealand and around the world!

If you're someone with previous sales experience and a passion for creating unforgettable visitor experiences, we want YOU to be part of our team!

About the Role :

As Customer Service & Event Support crew, you’ll play a key part in delivering exceptional visitor experiences across our venues and events – including our i-Site, the Sir Howard Morrison Centre, and the Energy Events Centre.

You’ll be the welcoming face for visitors, supporting events, assisting with ticketing and merchandise sales, and ensuring guests enjoy a safe and memorable experience.

What you’ll be doing :

Greeting and assisting visitors in a professional and friendly manner

Supporting event operations (set-up, pack down, ushering, ticketing, crowd flow)

Providing information on Rotorua attractions, activities, and services

Assisting with merchandise sales and bookings

These arefull-time, fixed-term roles and our doors are open 7 days a week, including public holidays, which means flexibility is key.

Brace yourself for a fast-paced, ever-changing work environment that revolves around both customer service and retail excellence.

If you're up for the challenge, you'll be expected to work day shifts, night shifts, and weekends on a rotating roster.

What we are looking for :

Customer Service Excellence : Your prior customer service experience will shine as you provide visitors with exceptional service.

Retail Expertise : Retail is not just a part of the role; it's a cornerstone. Your sales experience and knack for retail interactions will drive our success.

Professionalism : Represent our team and Rotorua with professionalism and pride, maintaining a polished demeanour.

Adaptability : Our work environment can get busy and diverse, but that's where you thrive. Multi-tasking and quick thinking are your strengths.

Initiative : Seize opportunities and tackle challenges with enthusiasm and a proactive approach.

Communication Skills : Your words are your superpower. Whether written or spoken, you have a knack for connecting with people from all walks of life.

Part-Time Options : If weekend shifts align with your schedule, explore our part-time position options.

First-Hand experiences : Get ready to embark on our region's incredible offerings as you experience tourism products first hand. Imagine being able to share your personal insights with our visitors!

Comprehensive Training : Don't worry if you're not an expert yet. We provide thorough on-the-job training to ensure your success.

Are you ready to embark on an exciting journey where retail and customer service merge seamlessly?

Join us as we continue to elevate Rotorua into a premier visitor destination, enhanced by remarkable experiences.

Submit your application today and let's create extraordinary experiences together!

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Customer Service • Rotorua, Bay of Plenty, New Zealand