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Customer Service Representative - Contact Centre - Cards

Westpac New ZealandAuckland, Auckland, New Zealand

30+ days ago

Job description

Are you tech-savvy, resilient, and ready to make a difference? As a Customer Service Representative in our Cards operation, you’ll be the first point of contact for new and existing customers, delivering exceptional service with every interaction.

We’re looking for quick thinkers with a can-do attitude who thrive in a fast-paced, digital environment. You’ll be supported with comprehensive training, ongoing development, and the flexibility to grow your career.

In This Role, You Will

Provide outstanding phone support to Westpac customers, resolving credit / debit card enquiries via inbound and outbound calls.
Deliver solution-focused service that contributes to customer satisfaction and business success.
Create a world-class experience by being empathetic, trusted, and knowledgeable.
Embrace a growth mindset to help shape the future of banking.

Nā tōu rourou | What You’ll Bring

Customer Service Experience – Confidence in handling enquiries and resolving issues.

Strong Communication Skills – Ability to build rapport and communicate clearly.

Tech-Savviness – Comfortable navigating digital platforms and learning new tools quickly.

Resilience and Adaptability – Ability to stay calm under pressure and bounce back from challenges.

A Positive Attitude – Enthusiasm for helping others and a proactive approach to problem-solving.

Availability to Start Within 4 Weeks – Ideally, you’ll be ready to join us soon and hit the ground running.

Westpac Hei Wāhi Mahi | Working at Westpac

Benefits

4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

Additional purchased leave options up to 4 weeks per year

Banking benefits, insurance discounts and superannuation scheme

Career growth – we promote internal capability; we have programmes that recognise star performers

Generous parental leave – and top up government paid parental leave

School holiday subsidy - help you balance work and family during school holiday

2 Volunteer days per year

Ko mātou tēnei | Our Organisation

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications Close

27 October 2025

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Customer Service Representative • Auckland, Auckland, New Zealand