Senior Housing Support Manager - Kilbirnie

Te whiwhinga mahi - Our opportunity

As Senior Housing Support Manager, you will work directly with a portfolio of our customers and their whānau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time. You will be working with many of our Māori and Pasifika communities, so it is important that you are culturally aware and that your approach is aligned to our customers' aspirations and preferences.

You will have an in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a strong knowledge of support services available to ensure that our customers live with the greatest degree of independence possible.

You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.

Ngā pūmanawatanga ōu - What you will bring

• You have a proven track record of meeting KPIs
• You have the ability to thrive in performance-driven environment
• You have a wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customers
• You are experienced at coaching and mentoring others to support their development and fulfil their potential
• You are digital savvy to efficiently use and navigate our internal systems (Kotahi, IDP, Oracle)
• You have good understanding and knowledge of the Residential Tenancies Act
• You are adept at de‑escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind issues affecting our customers
• Your cultural awareness will align your approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika
• Excellent written and verbal communication skills

As this role requires travelling around the local area, you will have a current full clean NZ driver's licence (pool vehicle provided).

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, and career development. These benefits are described in more detail here

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa. We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are :

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via If you have any questions about this role, please contact

Applications close on 2nd December 2025 at 11 : 55pm.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

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