Capability and Training Coordinator

Here at South Waikato District Council, the community is at the heart of our priorities because we are an integral part of it. Our district provides accessible living, educational choices, breathtaking scenery, and a community that takes pride in its warmth and friendliness.

Te āheinga : The opportunity

We are looking for a Capability and Training Coordinator to support our Customer Solutions team. As we reposition ourselves to deliver a higher level of service and meet the changing needs of our community, this role will be instrumental in driving team development, service excellence and a culture of continuous improvement.

In this role, you’ll design, deliver and evaluate training, coaching and development initiatives that build staff confidence and capability. You’ll play a key role in ensuring high-quality customer interactions and promoting a learning culture aligned with our organisational values and service standards.

In this role, you will :

• Design, deliver and evaluate training programmes for new and existing staff.
• Support induction and onboarding of new team members.
• Facilitate workshops, e-learning and one‑on‑one coaching.
• Collaborate with the Team Leader on team training and development plans.
• Develop and maintain training resources, guides and SOPs.
• Deliver frontline and call centre service support, 1-2 days a week, to stay connected to operational challenges, customer themes and workloads.
• Dedicate 3-4 days a week to coaching, retraining, developing materials for new initiatives and process changes, and supporting learning needs.
• Conduct quality evaluations for all team members and maintain the knowledge base and training systems.
• Carry out quality assessments of account administration and provide performance reporting to the Team Leader.
• Support staff in the use of core customer service and library systems, tools, self‑service technologies and digital platforms.
• Act as a subject matter expert for systems, procedures and training content.

To be successful in this role, we are looking for someone with :

Outside of work benefits, we also offer :

This role is based across Council’s customer‑facing sites in Tokoroa, Putāruru and Tīrau, and is 35 hours per week (part‑time). We have a strong safety culture, so we require preferred candidates to undergo pre‑employment drug and alcohol testing.

Check out what the mighty Waikato has to offer We will be reviewing applications as they arrive. If you have any questions or would like a copy of the full Position Description, please e‑mail

Please also note that you must have the legal right to live and work in New Zealand to be considered for this role.

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