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Housekeeping Supervisor, Pinewood Lodge

Housekeeping Supervisor, Pinewood Lodge

Delaware NorthQueenstown, Otago, New Zealand
9 days ago
Job description

The Opportunity

Delaware North New Zealand is hiring a Hotel Housekeeping Supervisor with a keen eye for detail to join our dynamic Housekeeping Team at Pinewood Lodge, Queenstown.

As a key member of the team, you'll report directly to the Housekeeping Manager, offering crucial support and supervising the on-ground delivery of housekeeping duties to maintain a consistent standard of cleanliness across all guest accommodation, public areas and other property facilities that meet or exceed guest expectations. The ideal candidate should be a collaborative team player and possess previous experience in a Housekeeping Team Leader or Supervisory capacity.

This is a hands-on role, so you will be required to train new team members, and to work alongside your team when needed.

What We Offer

  • Competitive hourly rate : $29.33 to $31.49 per hour
  • Permanent full-time (Minimum 30 hours per week)
  • We are accredited to offer sponsorship to foreign applicants
  • Reward and Recognition program
  • Learning and career development opportunities, including on-the-job training
  • Being part of a global company opens doors to various possibilities across our network of international resorts, airports, and stadiums
  • Position Description available upon request

What Will You Do?

  • Supervise our diverse housekeeping team and foster a collaborative team environment
  • Oversee the consistency, quality and integrity of all housekeeping work
  • Pro-actively engage and educate team members, fostering learning and development, and maintain high motivation levels through effective leadership and communication
  • Provide team members with regular feedback on performance both positive and constructive
  • Support the Housekeeping Manager with lodge housekeeping operations
  • Forecast to ensure appropriate levels of supplies and resources
  • Review budget and cost of supplies
  • Comply with all guest privacy and security procedures
  • Be work fit - this is a physically demanding role
  • Flexibility to work a variety of shifts over a 7 day a week roster and ability to accommodate busy seasonal periods

    • More About You

  • 2 years minimum relevant resort / hotel / executive housekeeping experience essential
  • Experience in a cleaning management or housekeeping leadership role, supervising a diverse team to achieve high guest satisfaction and meeting business needs (preferred)
  • Inventory management experience (preferred), with the ability to maximise the use of resources and adhere to budgetary requirements
  • Experience with Hotel Operating systems advantageous
  • Valid and unrestricted driver's licence preferred
  • First Aid Certificate is highly desirable

    • Who We Are

    Pinewood Lodge offers a unique village-style accommodation amongst the breathtaking scenery of Queenstown, New Zealand, with panoramic views of The Remarkables. Situated on three acres just minutes from the town centre, this property boasts 130 rooms, providing a comfortable and welcoming stay for all types of travelers. Join us and be part of creating unforgettable experiences for travelers amidst the stunning backdrop of Queenstown.

    Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy : a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

    Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

    Together, we’re shaping the future of hospitality — come grow with us!

    At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.

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