Emergency Response Operator

About us

Make a Real Difference – Every Day!

At Tunstall, we're not your average workplace.

As a global leader in telecare and emergency response, we help people stay safe and independent living in the place of their choice.

Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24 / 7 call centre support.

You'll be the first voice our clients hear in moments that matter—from medical emergencies to simple system checks.

About the role - Help Save Lives from Your Desk!

This isn't just another call centre role—it's purpose-driven work that saves lives.

We have a full-time, 40-hour per week role available on a rotating 24 / 7 roster.

You'll :

Answer incoming calls triggered by our clients' medical and duress alarms

Dispatch emergency services where required

Provide reassurance and remain calm under pressure

Follow clear protocols and accurate admin processes

Troubleshoot and support for accidental and test alarm calls

You'll be based in our Tauranga office, with hybrid work opportunities available for some shifts once trained.

What we're looking for

A natural people person with empathy and a calm phone manner

Strong resilience and ability to stay composed in emergencies

High attention to detail

Reliable, team-focused, and looking for a stable, long-term role

Proven customer service experience

Good computer skills and fast, accurate typing

First Aid certificate (or willingness to obtain)

Flexibility is Key

We're a 24 / 7 service, so you'll need to be flexible for a rotating roster that includes :

Afternoon, night and weekend shifts (penalty rates apply!)

Roster provided one month in advance

Hybrid work available for some shifts after training is successful

Why join Tunstall?

We offer a range of benefits to support your success and wellbeing :

Hybrid work after training (3–6 months)

Above Living Wage rates paid + penalty rates

5 weeks' Annual Holiday Leave for shift workers

Free parking and coffee

Discounts and benefits through the PERKS platform

Fun team events and recognition awards

Company-paid employee wellbeing counselling

Training & growth opportunities in a purpose-led company

Diversity & Inclusion

At Tunstall, we're proud to champion diversity in backgrounds, experiences, and perspectives.

Each Tunstall colleague has a superpower...they're unique.

No one else is them, and we think that's special.

We welcome and encourage applications from all people, includingMaori, Pasifika, LGBTQIA+ communities,people with all abilities, andpeople fromdiverse experiences andbackgrounds.

We are committed to equity and inclusion, and to creating a workplace where everyone feels respected, valued and able to thrive.

Ready to Apply?

To be successful, candidates must have the appropriate work eligibility rights.

Candidates are required to provide a

Police check,

which can be organised and paid for by us.

If you want a role with real purpose,

APPLY NOW

and join a team where every call matters.

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