Overview
About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across multiple industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.
Purpose of the Role
BGIS is seeking a dynamic National Helpdesk Manager to lead our dedicated service contact centre. Reporting directly to the Head of Business Support NZ , you will collaborate with clients, contractors, and BGIS teams to deliver exceptional facilities management service across a diverse portfolio. Your leadership will drive operational efficiency, team performance, and a culture of excellence.
The ideal candidate is an inspiring leader with strong communication skills, a passion for customer service, and the ability to remain calm and solutions-focused under pressure.
Key Responsibilities
Education, Experience & Skills
Essential :
Desirable :
Workplace Flexibility
Initially on-site in Auckland, with hybrid flexibility (three days in office, two days from home) once established.
Why Join BGIS?
How to Apply
If you're a proactive, skilled, and engaging Helpdesk or Contact Centre Manager seeking to make an impact, we'd love to hear from you!
BGIS is an equal opportunity employer and strongly encourages applications from women, Māori and Pasifika peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.
Eligibility : Applicants must have full working rights in New Zealand.
Apply now and be part of a workplace that values diversity, safety, and innovation :
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National Manager • WorkFromHome, Auckland, New Zealand