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Medical Secretary / Administrator Bladder and Bowel Team

CDDFT CharityWorkFromHome, Auckland, New Zealand

3 days ago

Job description

County Durham & Darlington NHS Foundation Trust

The closing date is 27 October 2025

Towork as part of the Children's Bladder and Bowel team providing admin supportas required.Ensure clinical activity is managed and risks identified across thisPaediatric team.

Ensureclinical sessions are utilised effectively.

Validationof patient waiting lists.

Workclosely with B&B Nurses / Matron providing a full range of confidentialsecretarial / administrative support.

Main duties of the job

Toprovide a full range of confidential secretarial / administrative support to B&BNurses / Matron, working with minimal supervision.

To undertake typing anddistribution of clinical and other patient-related and generalcorrespondence, dictated by B&BNurses, to achieve Trust standards ofaccuracy and timeliness.

To ensure the management ofout-patient clinics, booking new and follow up patient appointments, providinga ring and remind service for patients.

To deal with telephoneenquiries, taking and conveying messages appropriately.

To monitor the ordering ofproducts / supplies for the children.

To receive, date stamp andsort incoming mail and prepare outgoing mail for posting.

To receive electronic mail,photocopy and scan documents and circulate information within Trust ordepartmental timescales.

To be the point of contactfor staff, patients and others within and outside the organisation, respondingto external and internal telephone enquiries, taking appropriate and timelyaction required, including making appointments.

Validationof patient waiting lists.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two yearsof experience working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months).

Job responsibilities

Please refer to the attached job description for full information on the role.

The Medical Secretary / Administrator provides confidential / administrative support to the Bladder and Bowel Nurses / Matron with minimal supervision. They will act as the first point of contact for staff, patients & others within and outside the organisation, responding to external and internal telephone enquiries, taking appropriate & timely action required, including making appointments.

Person Specification

Experience

Knowledge of secretarial procedures.
Relevant experience of working in a busy office environment in the NHS.
Experience of booking appointments.

Special Skills & Knowledge

Ability to recognize and advise management team on operational issues affecting waiting lists and capacity.

Knowledge of data protection and Caldicott Principles and understanding of the need to maintain strict confidentiality.

Good interpersonal skills.

Ability to communicate accurately, verbally and courteously and effectively with a wide range of staff, professionals and members of the public.

Able to work with minimal supervision following set procedures.

Flexible approach to work and adaptable to change.

Proficient IT skills and experience of using a wideange of software packages e.g. Power Point, Excel and Microsoft Word.

Comprehensive knowledge of the 18 week patient pathway and clock stops.

Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.

Able to use own initiative to resolve routine queries, in line with departmental procedures.

Committed to quality customer care / delivering excellent customer service.

Working knowledge of Patient Booking Systems.

Qualifications

NVQ Level 3 or equivalent experience, plus relevant practical experience to diploma level.

Minimum of 5 GCSE's (or equivalent) at C grade or above, including English Language.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust

£24,937 to £26,598 a yearper annum pro rata

Contract

Permanent

Working pattern

Part-time,Flexible working,Home or remote working

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