Food And Beverage Attendant

Job Title : Food and Beverage AttendantsPosition OverviewThe Food & Beverage Attendant plays a crucial role in ensuring our guests receive top-notch service and have a memorable experience.

You will be responsible for taking orders, serving food and beverages, and maintaining a welcoming atmosphere whether it is at the bar, in the restaurant, room service, conferencing and / or events.Key AccountabilitiesGreet and Seat Guests : Warmly welcome guests, assist with seating arrangements, and provide them with menus.Take Orders : Knowledgeably describe menu items, answer questions, and take orders accurately, noting any special requests or dietary restrictions.Serve Food and Beverages : Deliver food and drinks promptly and ensure they are presented according to standard.Check on Guests : Regularly check in with diners to ensure they have everything they need and address any concerns.Maintain Cleanliness : Keep the area clean and well-organised, including clearing tables, resetting, and restocking.Collaborate with Kitchen Team : Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.Handle Payments : Present bills to guests, process payments accurately.Upsell and Promote : Suggest additional menu items, specials, or beverages to enhance the guests' experience.Handle Guest Requests : Address special requests and accommodate guests' needs to the best of your ability.Safety and Hygiene : Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment.

Adhere to health and safety regulations.Flexibility in work schedule, including evenings, weekends, and holidays.Key Performance IndicatorsAccurate task completionAchieving team targetsSkills & ExperienceThese are the desired skills and experience for this role : Previous experience in a similar role.Proven knowledge of food and beverage items, including wine and cocktails (training will be provided).

Must be able to stand for extended periods and lift heavy items.Behavioural CapabilitiesCollaboration : Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration.Communication : Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.Dependability : Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.Resilience : Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.Adaptability : Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances.Delivering Results : Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.

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