Application Support Analyst

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We’re representing a growing financial services organisation that’s undergoing an exciting period of technology evolution and digital transformation. This is an opportunity to join a collaborative and forward-thinking environment where your ideas will have real impact.

As an Application Support Analyst, you’ll play a key role in keeping business-critical systems running smoothly. You’ll work closely with internal teams, developers, and vendors to troubleshoot, enhance, and evolve applications that underpin the organisation’s operations.

What You’ll Do

• Provide third-line support for a range of internal digital applications.
• Troubleshoot user and performance issues, resolving incidents efficiently and communicating progress to stakeholders.
• Manage incident tickets, assess impact, coordinate responses, and maintain clear updates across teams.
• Support data / report requests and recurring application maintenance tasks.
• Monitor system performance, identify issues proactively, and recommend improvements.
• Collaborate with delivery teams and vendors to deploy patches, updates, and new features.
• Maintain clear documentation and assist with user training and onboarding.
• Participate in testing, upgrades, and rollout of new systems or enhancements.

What You’ll Bring

Additional Desired Qualifications

Why you’ll want to join

This is more than just a support role, it’s a chance to be part of a technology uplift journey within a growing organisation that values collaboration, continuous improvement, and people who take initiative. If you’re looking to step into a role where technology is genuinely transforming how things are done, we’d love to hear from you.

Location

Auckland, New Zealand

Seniority level

Employment type

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