Customer Segment Leader

Customer Segment Leader - Micro Business & Communities

• Expand on your existing leader of leader experience
• Exemplify your commitment to collective leadership and influence organisational outcomes
• Work effectively with data and analytics to enable a proactive compliance culture
• Location : Nationwide

Ara Whiwhi Mahi | The Opportunity

The Customer Segment Leader role is an important position, central to Inland Revenue’s compliance priorities, focusing on micro businesses and community engagement to improve compliance, reduce debt, and enhance customer experience.

This is a unique and important opportunity to lead a segment that is integral to Inland Revenue’s compliance priorities; supporting micro businesses and communities to meet obligations, reduce debt, and improve voluntary compliance.

The Customer Segment Leader will :

Mōu | About you

To be successful in this role you will :

Mō mātou | About us

The Micro Business & Community Segment functions to deliver a stronger, more integrated approach to compliance for micro businesses and community-based stakeholders, including in the Māori and Tax Agent communities, service providers and community groups.

This segment links customer engagement and compliance activities to enable effective early interventions that prevent debt escalation and improve voluntary compliance through targeted campaigns, smarter use of insights, and joined-up planning.

IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.

Tono mai | Apply here

If this opportunity appeals, please apply with your resume and cover letter outlining how this aligns to your skills and experience. For more information about the role or team contact Adele Jecentho via email at style="font-family : "Verdana",sans-serif;">

Applications close :  5pm Thursday 19 February 2026.