Customer Care Coordinator - Permanent

About the Company

At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives.

Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium skin health care provider across Australasia.

Only MoleMap’s proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and accurate and timely clinical treatment by specialist GP's.

That’s what makes us unique and what makes our skin cancer detection & treatment service so effective.

About the Role

This is a permanent fulltime opportunity, 40 hours per week. In this role you will be doing a mix of taking inbound calls from patients, outbound calling to arrange follow up appointments and assisting our existing Customer Care Administration Team with additional customer service tasks.

This is a very exciting opportunity to join MoleMap as we continue to grow and implement innovative solutions to provide an exceptional customer experience. You will be part of a close knit team who will support you every step of the way.

This is a permanent fulltime opportunity located in our Greenlane, Auckland offices. In this position you will be rostered to work between the hours of 8 : 00am - 7 : 30pm, Monday to Friday.

About the Team

When our customers book with us, it is the Customer Care Team that makes sure they have all of the important information about what to expect. Once they have had their MoleMap, it is the Customer Care Team that co-ordinates between the customer, the Melanographer and the Dermatologist. When there is a diagnosis, it's the customer care team that makes sure their report gets to them quickly, is accurate and informative about the appropriate next steps they need to take.

About You

Our ideal candidate will have :

• Passionate about people and creating positive customer experiences
• Builds genuine connections and rapport with ease
• Naturally warm, engaging, and approachable in all interactions
• Demonstrates a strong commitment to delivering exceptional service
• Understands customer needs and tailors support to meet them
• Confident communicator with excellent interpersonal skills
• Brings enthusiasm and energy to every customer interaction
• Shows strong commercial awareness and a results-focused mindset
• Identifies opportunities to add value and drive sales outcomes
• Reliable team player who contributes to a positive workplace culture

Why MoleMap?

We love our people and we want them to love us, which is why we provide many benefits like LifeBalance Leave.

We recognise the importance of this balance and believe a healthier workforce is beneficial for business.

If you would like to work for a values based company that does meaningful work for Australians and New Zealanders, then apply today! We are growing, and we want you to grow with us!

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