Customer Success - Team Manager

Customer Success - Team Manager

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Canonical serves the world’s leading public cloud and silicon providers, and industry leaders in many sectors. With more than 1,000 colleagues across 70+ countries, we operate primarily remotely, meeting in person two to four times a year in interesting locations worldwide.

Location : globally remote

Employment type : full‑time

Seniority level : mid‑senior level

Job function : other

Industry : software development

The role entails :

• Strategic planning and analysis : preparing communication plans, team meetings, and other messages shared in broader management forums. Regularly review key performance indicators and metrics to develop strategies that enhance customer engagement, improve retention, drive upsells or cross‑sell opportunities, and ultimately increase customer success.
• Customer interactions and support to your team : resolve escalated customer issues requiring expertise or intervention and work closely with team members to ensure timely resolution.
• Team management : guide and support team members, help them navigate complex customer situations, improve their skills, and achieve their goals; conduct regular performance reviews, celebrate excellence, recognise achievements, and set individual growth goals.
• Cross‑functional collaboration : collaborate with Sales, Marketing, Product Development, and Support to align on customer needs, share feedback, and coordinate efforts to drive success.
• Documentation and reporting : create clear, creative content with your team and manager, ensuring all changes are well documented and quality standards are met.

What we are looking for in you

Nice‑to‑have skills

What we offer you

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu – a cornerstone open‑source project for AI, IoT, and cloud – Canonical changes the world of software. We recruit globally and set a very high standard for people joining the company, expecting excellence and the ability to think differently, work smarter, learn new skills, and raise their game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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