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Key Account Manager
Key Account ManagerService Foods • Christchurch, Canterbury, New Zealand
Key Account Manager

Key Account Manager

Service Foods • Christchurch, Canterbury, New Zealand
1 day ago
Job description

Are you a strategic thinker with a passion for building strong client relationships?

Join Service Foods as our National Key Account Manager and lead growth across our most valued customers nationwide. This is an exciting opportunity for a results-driven professional to take ownership of high-value, multi-site accounts and play a key role in shaping our national business strategy.

About the Role

As our National Key Account Manager, you will :

  • Manage key account relationships in the South Island, ensuring strong commercial and operational performance.
  • Own and grow a portfolio of national key accounts, driving joint business plans that lift revenue, margin, and customer satisfaction.
  • Be the primary commercial partner for each account, leading strategic account management, new business development, compliance, and margin improvement.
  • Work closely with Regional GMs and procurement teams to ensure seamless service delivery and stock alignment.
  • Maintain accurate records in Salesforce and champion CRM best practices across the team.

This role is based in Christchurch, reports directly to the GM – South Island, and offers the potential to develop into a senior national-level account management position.

Key Responsibilities

  • Develop account-specific strategies aligned with revenue and gross profit targets.
  • Build and maintain strong relationships with key client stakeholders at all levels.
  • Lead contract negotiations, margin management, and national pricing strategies where required.
  • Drive basket profitability through data insights and strategic product substitution.
  • Support GM with reporting, presentations, and project rollouts.
  • Collaborate on marketing initiatives, events, and customer-facing activities.
  • KPIs include :

  • Sales and GP growth across portfolio
  • New business acquisition and successful implementation
  • Customer retention and satisfaction
  • DIFOT 98% & lesser credit across allocated accounts
  • About You

    You're a motivated and experienced business development professional who thrives on building relationships and delivering results. Ideally, you have :

  • 3+ years' experience in B2B sales or business development (hunter role).
  • Proven track record of meeting or exceeding new business targets.
  • Strong interpersonal, negotiation, and communication skills.
  • Tech-savvy with CRM experience (Salesforce preferred) and MS Office proficiency.
  • Ability to navigate complex sales cycles and influence multiple decision-makers.
  • A valid NZ driver's license and flexibility for local travel and occasional overnight stays.
  • Preferred :

  • Experience in the food service or hospitality industry.
  • Familiarity with consultative or solution-based selling.
  • Bachelor's degree in business, Sales, Marketing, or related field.
  • Why Service Foods?

    At Service Foods, we live by our values—creativity, resilience, inclusivity, collaboration, work ethic, and humility. We celebrate diversity and strive to create a workplace where everyone can thrive and be their authentic selves.

    We offer :

  • Competitive salary, sales incentive and comprehensive benefits
  • A supportive, inclusive team environment
  • Career development opportunities within a rapidly growing organisation
  • How to Apply

    If you're ready to take your career to the next level, apply now through our Careers page with your CV and a cover letter detailing your experience and achievements.

    Eligibility : NZ citizenship, residency, or valid work visa required.

    Pre-employment checks : Reference checks, Ministry of Justice and ACC checks, and drug / alcohol screening.

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    Account Manager • Christchurch, Canterbury, New Zealand

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