Dental Assistant / Receptionist | Lumino Ponsonby | Full Time

Job Description

Your key responsibilities will include:

• Greet patients in a warm and welcoming manner, manage check-in procedures, and maintain accurate patient records and scheduling systems
• Availability to work flexible hours is essential, including shifts between 7:15am -5:00pm, late night shift on Tuesday from 7:15-7:00pm, and alternate Saturdays as part of a rotating roster.
• Assist dentists and hygienists during clinical procedures, including instrument sterilization, patient preparation, and chairside support as and when required.
• Schedule appointments, manage the appointment calendar, and communicate with patients regarding upcoming visits and treatment plans
• Handle patient inquiries and concerns with empathy and professionalism, directing complex issues to appropriate staff members
• Process patient payments, manage billing inquiries, and maintain confidentiality of all patient information
• Perform general administrative tasks, including data entry, filing, and correspondence
• Support the dental team by anticipating needs and proactively contributing to a positive patient experience

Qualifications

• Proven experience working in a dental office, medical facility, or customer-facing healthcare environment is preferred, however, full training will be provided for the right candidate with a positive attitude and strong work ethic.
• Strong organizational and time management skills with the ability to multitask in a busy environment
• Excellent interpersonal and communication skills with a patient-centered approach
• Attention to detail and commitment to maintaining accurate records and documentation
• Ability to follow infection control and safety protocols consistently
• Professional demeanor with a friendly, empathetic approach to patient interactions
• Strong communication skills are required to liaise effectively with both internal stakeholders and external stakeholders, including ACC, the Ministry of Health, and other healthcare providers.
• Valid NZ work rights and live locally

Additional Information

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