Manager of Partner Relationships

Manager of Partner Relationships – AIA NZ

Join us as the Manager of Partner Relationships at AIA NZ.

Our Vision

Do you believe in leading the way to a better, healthier, more sustainable future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to better people’s lives, communities, and the environments we live in. As the largest listed company on the HKSE, we’ve proudly made a difference for people and communities across Asia for over a century. We aim to engage one billion people to live healthier, longer, better lives by 2030.

And to get there, we need leaders with courage, clarity, and humanity to inspire, guide, and support their teams to thrive every day — in the work they do and the life they live. Our leaders play a vital role in helping more people live healthier, longer, better lives, building healthier societies, and cultivating healthier environments that benefit everyone.

The Opportunity

In this role, you will build and empower a team of service professionals who consistently deliver outstanding experiences to advisers, while driving strong commercial results.

Acting as a vital connector between Distribution, Advisers / IMs, and New Business Operations, you will ensure seamless collaboration, stakeholder alignment, and directly contribute to business growth, client retention, and operational excellence.

Key Responsibilities

• Mentoring, leading and supporting the team to achieve performance goals and deliver quality outcomes.
• Fostering a positive work environment that encourages collaboration, inclusion, and wellbeing.
• Managing performance and accountability by setting clear expectations and providing regular 1 : 1 feedback.
• Communicating effectively between senior leadership and your team to ensure alignment and clarity.
• Overseeing daily team operations, issue resolution, and workforce planning to ensure seamless service delivery.
• Developing and implementing business plans that enhance service delivery, operational efficiency, and growth.
• Promoting the adoption of digital channels to create a more seamless and efficient customer journey.
• Ensuring processes are in place to identify, manage, and mitigate operational risks.
• Leading key projects that support service and operational improvements.
• Acting as the primary escalation point, identifying and resolving issues that impact operational or strategic outcomes.
• Collaborating with peers to contribute to business plans and strategic goals across AIA NZ and Group.

Your Capabilities

Why choose AIA?

If you believe you can help guide us towards a better tomorrow, apply now!

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. AIA NZ values diversity in the workforce and encourages candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and / or neurodiverse, to apply. If there's anything we may need to consider to support you with our recruitment process, please email

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

This job ad expires Tuesday 11th of November, close of business.

Recruitment Agencies

Our Talent team does not require any recruitment agency support.

Interested Candidates

Apply using the “Apply” button. No emailed applications accepted. For general enquiries only, contact :

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Information

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