Data Center Inventory & Asset Technician (Diat)

Overview

As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming / outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries.

This opportunity will deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction, and advance your career.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.

As a CO+I DIAT, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

The CO+I team focuses on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure comprises a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers.

We support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of data center design and operations, we continue to grow and evolve to meet changing business demands, maintaining Microsoft as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we grow with a mindset of learning, innovate to empower others, and collaborate to achieve shared goals.

We uphold values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Check out the video below to see what it's like to work for us.

Responsibilities

Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.

Coordinate with suppliers to initiate warranty claims and process failed vendor hardware devices, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs).

Leverage process knowledge and best judgment to complete tasks with minimal supervision.

Maintain a focus on understanding the impact of work when completing tickets and Inventory and Asset Management (IAM) tasks.

Maintain and steward up-to-date and accurate information within various inventory management systems (e.g., configuration management databases, asset management repositories).

Ensure detailed physical inventory tracking and staging.

Assist to reconcile and report inventory discrepancies.

Perform destruction of data bearing devices (DBD) following all SLAs and Microsoft policies as necessary.

Notify management regarding stock shortages and escalate issues as needed.

Comply with security and data management policies.

Uphold the company culture and values.

Qualifications

Required Qualifications

High School Diploma AND 1+ year of experience in a warehouse / supply chain role within an IT environment (inventory management, retail, warehouse management, or related field).

Experience with support ticketing systems (e.g., ServiceNow) is advantageous.

You must be comfortable lifting 25 kg.

OR equivalent experience.

Background Check Requirements

The ability to meet Microsoft, customer and / or government security screening requirements is required for this role.

These include, but are not limited to, the Microsoft Cloud Background Check : this position will be required to pass the Microsoft Cloud background check on hire / transfer and every two years thereafter.

Preferred Qualifications

2+ years of experience in a warehouse / supply chain role in IT, IT / logistics, or related field, including operating heavy-load movement equipment (e.g., forklift, pallet jacks) for a large corporation.

OR equivalent experience.

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws.

If you need assistance and / or a reasonable accommodation during the application process, read more about requesting accommodations.

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