Customer Order Processing Manager

Mō te whai waahi | About the opportunity

This is a newly created role with real scope to shape how Farmlands delivers customer-centric order fulfilment. As our Customer Order Processing Manager, you’ll lead a large, diverse team and establish the rhythms, processes, and culture that drive seamless, accurate, and efficient order management.

You’ll be at the centre of our move toward centralised order processing, working across multiple product sets and systems — including D365 — to deliver end-to-end fulfilment. With automation and continuous improvement as key priorities, this is a fast-paced environment where you’ll need to build as you go, lead through change, and keep the customer front and centre.

Ngā kawenga | Key responsibilities

• Build and lead a high-performing order processing team.
• Embed daily working rhythms and workload protocols to manage volume and continuity.
• Drive automation and process improvement across customer order flows.
• Monitor performance using key performance indicators for customer service and order cycle times.
• Champion first-contact resolution and customer satisfaction.
• Collaborate with internal teams and vendors to ensure seamless fulfilment.
• Use data and insights to guide decisions and identify opportunities.

Mōhou ake | About you

You’re a proven operational leader with a passion for process, performance, and people. You don’t need rural experience — but you do need to be confident in managing complexity, leading change, and driving results.

You’ll bring :

• 5+ years’ experience in operational leadership, ideally in order fulfilment or customer service.
• Experience with D365 or similar ERP systems.
• Strong people leadership and coaching skills.
• A data-driven mindset with a focus on KPIs and continuous improvement.
• Experience in automation and AR / AP processes.
• Ability to build structure in a fast-paced, evolving environment.

Mō ngā painga | What's in it for you

• Great perks from day one – Competitive salary, sick leave from Day 1, paid birthday leave, and flexible working options.
• Support for your whānau – additional parental leave
• Grow with us – Access to our learning platform The Greenhouse and LinkedIn Learning with ongoing development opportunities.
• Everyday extras – Staff discounts at Farmlands stores, exclusive shareholder offers, and free parking at our Christchurch Support Office.
• Everyday life at Farmlands – Pet-friendly office, close to great coffee, gyms, and eateries.

Te Tono | How to apply

Ready to build something new and lead a team that delivers real impact? Apply online with your CV and cover letter.

At Farmlands, we don’t just grow our co-operative — we grow people . This is your chance to shape a team, drive change, and be part of something meaningful.

Applications close : 5 October 2025 however we are considering applications as they are received so get yours in early.

Mō matou | About us

At Farmlands Te Whenua Tāroa, New Zealand’s largest farming co-operative, we’re driven by three core values : Be You, Minds Open, and See It Through. We support NZ farmers and growers to boost profitability and productivity, aiming to be the trusted partner for everyone connected to the land.

With over 1,200 team members across 80+ locations, we offer diverse operations - from retail and feed production to ecommerce and fuel. Join us to be part of a Kiwi-owned brand that values your uniqueness, creativity, and teamwork in a fast-paced, collaborative environment.

Applicants must have the legal right to work in New Zealand.

Please note that the successful candidate will have to go through pre-employment checks before starting with us at Farmlands. These will include two references from your two most recent managers, a Ministry of Justice Check, proof of your right to work in New Zealand, a driver’s licence check and an ACC background check. For certain roles a drug and alcohol test, credit check and AML check may be required.