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Systems Administrator
Systems AdministratorJade Software Corporation • WorkFromHome, Wellington, New Zealand
Systems Administrator

Systems Administrator

Jade Software Corporation • WorkFromHome, Wellington, New Zealand
9 days ago
Job description

Join to apply for the Systems Administrator role at Jade Software Corporation .

Systems Administrator – Entry Level Role

  • Entry level, full‑time position at an innovative hi‑tech business.
  • Christchurch based with a fun team, the beating heart of Jade Software.
  • First‑rate benefits including health insurance for you and your immediate family, life & income protection, broadband allowance and more.
  • Rotating 24 / 7 roster with recovery weeks.

About The Role

We have an opportunity at our Christchurch HQ for an entry‑level Systems Administrator. This full‑time role focuses on first‑line support and monitoring for our global customers via our 24×7 systems management service. You’ll support banks, ports, registries and other critical business systems. In this varied role your problem‑diagnosis and resolution skills will be fully utilised.

You will receive on‑the‑job training and supportive performance and development reviews.

Key Responsibilities

Issue Resolution

  • Monitor operator consoles and respond to system requests and messages within agreed timeframes.
  • Manage and follow‑up requests reported to the service desk to resolve any issues.

    • System Management

  • Ensure hardware / software applications and network components are operational, responding to any issues as they arise.
  • Control user log‑on and registration requirements.
  • Handle planned tasks while following detailed processes and documenting progress.

    • Continuous Improvement

  • Contribute to the development of our operational procedures to ensure they are always up‑to‑date.

    • About You

  • Relevant IT qualification at Level 5 or above (e.g., Diploma in Information Technology).
  • Experience in a customer‑facing role — whether in IT support, hospitality, or retail — showing your ability to communicate and problem‑solve under pressure.
  • Solid understanding of Microsoft Server Operating Systems, with the ability to troubleshoot and resolve technical issues.
  • Excellent written and spoken English, with strong communication and comprehension skills.
  • Genuine passion for customer service, with the ability to stay calm and professional in high‑pressure situations.
  • Proven ability to manage your workload effectively, both independently and as part of a team.
  • Great time‑management skills and a proactive approach to your work.
  • Previous IT service desk experience is a plus.

    • Additional requirement : You must be available to work rostered rotating shifts to support our 24×7 customer‑service requirements.

    Note : Only applicants based in Christchurch, New Zealand with valid NZ working rights can be considered for this role.

    About Jade

    Jade Software is a New Zealand‑founded technology company with global reach. We develop world‑class solutions and software that help organisations solve complex challenges, from detecting financial crime with Jade ThirdEye to building high‑performance digital systems on the Jade Platform.

    Headquartered in Christchurch, with offices in Auckland, Dunedin, Sydney, and the UK, we’re growing fast and look for curious, driven people to grow with us.

    Our People‑First culture drives our customer‑centric mindset and employee experiences. We welcome applications from people of all backgrounds and lived experiences, your uniqueness is what makes us better. Your application will be considered based on the skills, experience, and potential you bring to Jade.

    We offer excellent benefits, ranging from a comprehensive health, life, and income protection insurance package, enhanced parental leave, and dedicated time to connect with your community.

    Here, you’ll have the flexibility and support to thrive, with opportunities to develop your skills, contribute to meaningful solutions, and shape the future alongside a dynamic team.

    Our application process will be reviewed based on your work experience or skills you can bring to Jade and not on your cultural background, gender, age, disability, citizenship, religion, sexual orientation or any other aspect which makes you unique.

    To view a Position Description for this role, please click here.

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    Administrator • WorkFromHome, Wellington, New Zealand