Workforce Management Analyst

Palmerston North City Council – Manawatu County

• Make a Difference : Contribute to the development of Palmerston North City while enjoying a fulfilling career that positively impacts our community
• Professional Growth : Elevate your career through a range of Learning and Development opportunities at Palmerston North City Council.
• Benefits : We do more than just pay you a salary too. We have awesome benefits to support you including 5 weeks annual leave.

About the role

At PNCC, our Contact Centre is evolving, and people are at the heart of that transformation. We’re not just answering calls; we’re building a smarter, more connected customer experience for our community and for 45 councils across Aotearoa who rely on us after hours.

To help us shape this future, we’re looking for a Workforce Management Analyst who thrives on data, optimisation and making systems hum. If you love turning complexity into clarity and doing it in a team that genuinely cares, this could be the role for you!

This is a full-time role with hybrid work options, ideal for someone who loves data, problem-solving, and improving how people and systems work together.

Key focus areas

About you

You’re an analytical, detail‑focused and collaborative professional who enjoys using data to make meaningful improvements. You’re comfortable working independently, but thrive in a team environment where you can contribute ideas and drive better outcomes for staff and customers.

Qualifications

About us

Palmerston North (or as we like to call it, Palmy) is a growing, innovative and exciting city. With small city benefits and big city ambition, Palmy has secured its place on the map as a creative and exciting city, with leading innovation and developments! We’re proud to be a city that includes, supports, connects and uses the talents of the whole community in our pursuit to provide a connected and safe community. We’re also a future‑focused city who cares about enhancing our natural and built environment. Our future looks bright, it looks vibrant and progressive.

What we offer

Applications close : 11.00 pm, Friday 5 December 2025

We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position.

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