Customer Care Consultant

Overview

Join a brand new Contact Centre - full time opportunity with Super Retail Group, owner of BCF, Macpac, rebel and Supercheap Auto.

Based at the Auckland Distribution Centre, you will be part of a dynamic inbound contact centre supporting four brands via calls, emails and chat.

Responsibilities

Answer customer calls, emails and chat enquiries for four brands, before and after purchase

Provide instantaneous, friendly and exceptional customer service to help customers make the most of their leisure time

Work in a collaborative environment to resolve enquiries promptly and ensure a positive customer experience

What Will Make You Successful

Great customer service experience with a passion for helping people and solving problems

Strong verbal and written communication skills with a good phone manner and ability to build rapport quickly

High attention to detail and typing accuracy for emails and web chat

Positive attitude prioritising customers and team decisions

Willingness to work in a fast-paced but fun, energetic, vibrant team culture

Call centre experience is desirable but not essential; retail experience and a passion for the outdoors are ideal

Hours and Benefits

Full-time permanent opportunity

Significant staff discounts across BCF, Macpac, rebel and Supercheap Auto

Vibrant, team-oriented culture with encouragement of new ideas

Perks Program with corporate rates on travel, accommodation, health and fitness, financial services, insurances and entertainment

Great work-life balance with group-wide career and development opportunities

Please note : operating hours are Australian Eastern Standard Time.

Our call centre hours are weekdays and weekends with rotating weekend shifts as required.

Super Retail Group is proud to be an equal opportunity employer.

We support, promote and celebrate diversity and recognise the benefits a culture of inclusion brings to our workplace and customer experience.

Closing date subject to change.

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