Senior Bullion Services Specialist

Job title : Senior Bullion Services Specialist

Job Type : Full-time, Permanent

Pay : $80,000 - $90,000 per annum

Location : Auckland

New Zealand Mint is the country’s only precious metal mint, a role we’ve proudly held for over five decades.  As New Zealand’s leading bullion investment services provider, our purpose is to enrich lives and secure futures. Whether you’re preserving wealth for the future or seeking balance today, we’re here to guide you through the world of precious metals, simply and securely.

About the role

We are seeking a Senior Bullion Services Specialist to join our Retail Bullion team. This role combines technical product expertise with exceptional customer service and relationship management. You will work closely with high-value clients, providing accurate product information and tailored guidance, managing accounts via CRM, and ensuring secure handling and delivery of physical bullion.

This position is a full-time, permanent role with 40 hours of work per week, from Monday to Friday.

Key Responsibilities

• Build and maintain strong client relationships, delivering a premium service experience.
• Educate customers on bullion products and services offered by New Zealand Mint
• P rovide recommendations and proactive guidance to clients on bullion products, pricing, and storage options.
• Manage leads and accounts through CRM, ensuring timely follow-up and accurate records.
• Prepare quotations, negotiate terms, and coordinate secure delivery or vault storage.
• Monitor market trends and competitor activity; report insights to management.
• Ensure compliance with Secondhand Dealers & Pawnbrokers Act requirements.
• Work closely with Finance and Operations teams to manage inventory, customer pickups, and vault access procedures.
• Contribute to projects aimed at customer and sales process improvement, system implementation, or initiatives to support growth.

Requirements

New Zealand Mint Values