Assistant Operations Manager (Clinical Services)

OverviewThe incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes, learning & growth perspectives.Job ResponsibilitiesOversee daily operations at assigned service points, including front counter and administrative tasks.Work closely with Nurse Managers and other stakeholders to improve processes and solve operational issues.Responsible for devising innovative services to continually improve service levels and improve patient care.Responsible for achieving volume and financial targets for clinical targets assigned.Manage services through annual financial budgeting and regular reviews with clinical heads, and development of new services.Manage a group of non-nursing staff providing services in service points.

Conduct appraisals for non-nursing staff.Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.Participate in committees and other tasks as assigned.Job rotations to other operational areas after 3 years.Job Requirements : Bachelor's degree in any field.Minimum 3 years of experience in the healthcare industry.Strong analytical and communication skills.Proficient in Microsoft Word, Excel, and PowerPoint.

• We regret to inform only shortlisted candidates will be notified.

Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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