Customer Care Consultant

With a rich history spanning over 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful Purposethat drives us every single day!

Right now, we're on an exhilarating transformation journey, reimagining how we can deliver banking to better meet the evolving needs of our customers and the digital world we live in.

It's an exciting time, as part of this we're growing our team and investing in new capabilities to help share the future of banking in New Zealand.

If you're passionate about making a difference and being part of something meaningful, we'd love to hear from you. At SBS, we believe that when people achieve their financial goals, their whānau and communities thrive.

To help us with this, we are looking for a 'Customer Care Consultant' to join our team

What you'll be busy with :

• Growing and retaining our member base by delivering personalised experiences
• Being one of the friendly voices of SBS Bank on the phone, welcoming our customers and actioning requests quickly and efficiently
• Providing exceptional financial advice, connecting our customers' financial needs with the right products and services
• Supporting customers in using digital tools and help them transition confidently to digital banking.

What you'll bring :

This is a full-time role within our Contact Centre. Workdays span Monday to Sunday, with start times and specific days negotiable to suit your availability.

About Us :

We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking.

As a 100% NZ member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve.

We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues – we're a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well‑being, and growth because we believe that when you thrive, we all succeed.

So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home.

Apply today to join the Bank with Heart and become part of our SBS whānau

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