Principal Advisor (Operational Policy)

Overview

Are you passionate about turning regulatory intent into practical, real-world solutions?

Join the New Zealand Customs Service | Te Mana Arai o Aotearoa as Principal Advisor Operational Policy and help shape how we implement a significant regulatory change.

This is a great opportunity to work on a nationally significant regulatory reform project in a collaborative, forward-thinking environment.

As Principal Advisor Operational Policy, you'll be part of the project implementation team, translating regulatory intent into clear, consistent operational policy.

You'll work closely with teams across Customs to ensure our frontline staff have the tools and guidance they need to deliver on our regulatory obligations.

Responsibilities

Leading the development and implementation of operational policy initiatives

Providing expert advice to ensure alignment with regulatory reform

Collaborating with internal stakeholders to ensure policies are practical and consistent

Identifying and addressing risks and gaps in operational guidance

Supporting the transition from project delivery to business-as-usual

Championing continuous improvement and regulatory stewardship.

This is a fixed term contract for 12 months and you will report to theProject Manager.

The salary range for this role is $124,950to $169,050.

About You | Ko wai koe

You are someone who thrives on complexity and enjoys working with others to find practical solutions.

You'll bring :

Extensive experience in operational policy within a regulatory or public sector environment

Strong analytical and communication skills

Proven ability to translate legislation into clear operational guidance

A collaborative approach and the ability to influence and build relationships

Experience mentoring others and supporting capability development

A relevant tertiary qualification in public policy, law, or a related field.

At Customs, we protect and promote New Zealand through world-class border management.

You'll be part of a collaborative, high-performing team committed to successfully delivering regulatory change that supports New Zealand's future border operations.

The role offers variety, challenge, and the chance to make a meaningful contribution to New Zealand's border and national security.

We value diversity, integrity, and a spirit of service.

We also encourage the use of Te Reo Maori and Tikanga in the workplace.

Requirements

To work for the New Zealand Customs Service, you must be able to meet the following requirements :

Be a New Zealand Citizen or New Zealand Permanent Resident

Residing in New Zealand at the time of application

Have resided continuously in New Zealand for the last 5 years

• )If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries : either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand.

Successful applicants are also required to pass a drug test and have a clear Police record.

How to apply | Me pehea te whakauru

Please apply online - we cannot accept applications via email - you must apply using the link provided.

You\'ll be asked about your relevant skills and experience, and why you are interested in this role, however a cover letter is not required.

Shortlisted applicants will also complete a psychometric assessment.

Applications close on Thursday 2nd October 2025 at 5pm.

The New Zealand Customs Service | Te Mana Arai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.

We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

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