Foodstuffs Accounts Manager

Brand Influence Group (BIG) – Senior Account Manager

Brand Influence Group (BIG) is an industry-leading field-marketing and retail execution organisation, delivering best-in-class support for some of New Zealand's largest retailers and brands. Our mobile workforce of over 2,500 across Australia and New Zealand powers complex retail programmes with accuracy, speed to market and exceptional in-store execution.

We are looking for a proactive, detail-driven and collaborative Senior Account Manager to support the delivery of our national retail media programme across Foodstuffs NZ. This role is pivotal in ensuring campaigns are executed accurately every week, data flows seamlessly through our systems, and clients receive high-quality insights and reporting.

To be successful in this role, you will have :

• Experience in FMCG, retail media, account management or a similar client-facing environment
• Strong understanding of in-store execution, retail operations, or media fulfilment
• High accuracy and confidence working with data, reporting tools and operational systems
• Excellent communication skills, with the ability to translate complex information into clear actions
• Proven ability to collaborate with internal teams, clients and external partners (e.g., print, IT, data & operations)
• Strong stakeholder management and relationship-building capability
• A customer-first mindset, with a passion for problem-solving and continuous improvement

Key responsibilities :

• Manage weekly campaign cycles, ensuring job builds, briefs, and Q&A templates are accurate and delivered on schedule
• Work closely with Operations, IT, and field teams to ensure seamless execution of in-store installations, audits and revisits
• Monitor compliance, suitability and store-level performance, identifying trends and improvement opportunities
• Reconcile and quality-check incoming API data, distribution lists, allocations and campaign splits
• Partner with key stakeholders to resolve issues quickly, escalate where required and maintain high service levels
• Prepare insights, reporting and campaign summaries for clients, supported by data from Tableau
• Contribute to process development, system improvements and continuous optimisation of the Media programme
• Support campaign planning, briefing and internal alignment to ensure execution success

Why BIG?

• Wellbeing days
• Your birthday off
• Summer hours (early finishes on Fridays)
• BIG Rewards & Recognition programme
• Strong focus on work / life balance
• Opportunities for growth, development and cross-programme collaboration

At BIG, our people are the heart of what we do. We are home to big personalities, big capability and big ambition. We work hard, support each other, and deliver exceptional outcomes for our clients. You'll join a collaborative team with a strong culture of learning, innovation and continuous improvement.

Create Influence, Think BIG!