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Case Manager

NZ Transport Agency Waka KotahiAuckland, Auckland, New Zealand

21 hours ago

Job description

Join to apply for the Case Manager role at NZ Transport Agency Waka Kotahi

Overview

We’re looking for a Case Manager to provide technical and legislative expertise, ensuring a fair and firm regulatory system. In this role, you’ll make informed decisions that improve safety and minimise harm to passengers and road users, support and share knowledge with the Safer Commercial Transport teams, and liaise with a range of stakeholders. You’ll be joining a bubbly, collaborative team that values honesty and supports each other, while working in a fast-paced environment where adaptability and quick learning are key.

Responsibilities

Provide technical and legislative expertise to ensure a fair regulatory system.
Make informed decisions to improve safety and minimise harm to passengers and road users.
Support and share knowledge with the Safer Commercial Transport teams; liaise with stakeholders.

Qualifications

Regulatory acumen - certification or relevant experience.

Experience handling cases in a regulatory or compliance environment.

Case management or compliance management background.

Experience with front-facing regulatory roles.

Good understanding of legislation and the ability to interpret and apply rules.

Energetic, agile, and a great team fit; able to make decisions quickly.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service.

About Us

The Safer Commercial Transport team is responsible for regulating commercial transport operators—from heavy vehicles to small passenger services—through audits, reviews and investigations, and working with industry to drive best practice. The team regulates transport operators that have been licensed to operate as a transport service.

What you will get in return

A supportive working environment

Flexible working options

A competitive salary package, aligned with your skills and experience

5 weeks annual leave and other great benefits

How to apply

Please click apply to upload your CV and cover letter detailing your suitability for the role.

Rā Katinga | Applications close : 9 October 2025

For further information, email :

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Note : Shortlisting may begin as applications are received; early applications are encouraged.

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