Customer Performance & Delivery Analyst

Overview

BELIEVE IN BETTER

Do you believe in leading the way to a better, healthier, more sustainable future?

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the HKSE, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on.

The opportunity

In this role, you will focus on unlocking the power of data to drive smarter decisions and boost operational performance. By analysing key metrics across the customer journey - Acquire, Maintain, and Claim - it plays a critical role in shaping a strong, future-focused Customer Strategy that aligns with AIA NZ’s vision and strategic goals. Supporting the Head of Strategic Delivery, this role turns insights into action, helping the business stay agile, informed, and customer-centric.

Key responsibilities

• Gathering, analysing, and presenting operational and performance data to support business insights and monthly reporting requirements.
• Maintaining and enhancing Tableau dashboards across the Acquire, Maintain, and Claim customer lifecycles, while identifying and recommending improvements to drive operational efficiency.
• Collaborating with internal and external stakeholders to support change initiatives, ensure accurate documentation and communication of changes, and contribute to key projects aligned with AIA’s strategic goals.
• Supporting the Head of Strategic Delivery in coordinating the annual Strategic Planning Process and ad-hoc strategic initiatives, including the development of customer-focused reporting and presentations.

Your capabilities

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'.We do this by offering :

Diversity, equity, and inclusion

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and / or are neurodiverse to apply for our roles. If there’s anything we may need to consider to support you with our recruitment process, please email

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Job ad expires Tuesday 11th of November, close of business.

Recruitment Agencies : Our Talent team does not require any recruitment agency support.

Interested Candidates : Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact :

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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