Trade Support Team Member - Auckland North Hub

Description As a Trade Support Team Member, you'll be the heartbeat of the branch providing essential support and clear communication across our trade operations.

You'll work closely with Account Managers, trade customers, and suppliers to ensure a seamless experience and help to build a team culture that nails the basics.

With a flexible, can-do attitude, you'll manage customer inquiries, offer product advice, prepare quotes and pricing, and find solutions to meet customer needs.

Engage with customers and suppliers face to face, over the phone, and via email Recommend suitable products, process orders, and manage sales documentation Coordinate with internal and external stakeholders to track orders and arrange timely deliveries Take clear briefs from stakeholders and prepare accurate quote documentation Collaborate with Account Managers and Team Leaders to capture opportunities through daily and weekly planning Permanent full-time role based at PlaceMakers Silverdale, assisting our Account Managers and Trade Customers across North Auckland offering 40 hours per week Monday to Friday.

About You : To succeed in this role, you will be more than just a sales support person, you'll be a natural communicator and relationship builder who understands the needs of our trade customers.

Your experience in the building or construction industry, combined with strong knowledge of building materials and products, means you know how to connect with builders, can identify opportunities, and act as a trusted advisor to deliver tailored solutions and assistance that make a real impact while keeping our customers at the heart of everything you do.

Bring a strong work ethic, approachable nature and committed to delivering deliver great service to everyone you meet Ability to manage competing priorities, meet tight deadlines, and perform under pressure Highly organised with sharp attention to detail Excellent interpersonal and communication skills Tech-savvy and comfortable working across multiple systems Previous experience in a similar trade customer support role Strong knowledge of the building materials and a solid understanding of the building and construction industry Our Benefits : Competitive base salary Genuine development opportunities that come with being part of the wider Fletcher Building Group Staff buying privileges and company benefits for you and your family Employee Education Fund Health