Talent.com
Service Advisor
Service AdvisorAutomotive Employment NZ Ltd. • Tauranga, Bay of Plenty, New Zealand
Service Advisor

Service Advisor

Automotive Employment NZ Ltd. • Tauranga, Bay of Plenty, New Zealand
7 hours ago
Job description

Job reference -

  • Prior experience as a Service Advisor or other front-line franchise or non-franchise automotive experience is required
  • Premier facility
  • Friendly, cohesive team

Access 34 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991. Automotive Employment NZ has been awarded Sourcr Automotive Agency of the Year for the second year in a row ).

This premier franchise dealership in Tauranga has a superb facility. Known as a friendly employer of choice, typically long employment tenures characterise the workplace culture.

The role

We are seeking a customer-focused automotive Service Advisor with exceptional customer facing skills and with knowledge of automotive service operations.

You will be the main point of contact for customers, coordinating services, repairs, and maintenance from intake to delivery.

Key responsibilities

  • Assist customers from greeting through vehicle handover, assessing needs, providing advice, preparing quotes, and explaining work performed.
  • Manage service bookings, work orders, job prioritisation, and communication between customers, technicians, and suppliers.
  • Provide updates, obtain approvals for repairs, and ensure clear explanations of costs, risks, timelines, and recommendations.
  • Handle invoicing, payments, record-keeping, and accurate documentation in the DMS.
  • Promote suitable services or maintenance plans without pressure, maintain customer satisfaction, and resolve complaints professionally.
  • Follow all health, safety, company, and quality standards.
  • Requirements

    The ideal candidate is organised, practical, and has a strong understanding of automotive servicing and repairs, with excellent communication skills and a positive, can-do attitude.

  • Prior experience as a Service Advisor, or other front-line franchise or non-franchise automotive experience is required
  • Strong knowledge of automotive systems, servicing, and typical repair processes.
  • Excellent communication and interpersonal skills including the ability to explain complex technical information in plain language
  • Customer-focused with a proactive, solutions-oriented mindset
  • Proficient with workshop management systems (WMS / DMS), invoicing, parts ordering, and basic PC skills
  • Strong organisational skills, multitasking ability, and attention to detail
  • A clean, valid NZ driver's license
  • What's on offer

  • Market related remuneration rates based on experience
  • Training and ongoing professional development opportunities
  • Friendly, supportive team and a positive workplace culture
  • Modern workshop facilities and equipment
  • Opportunities for career progression
  • If you are not already based in Tauranga, now is your chance to relocate to this coastal city where there are high sunshine hours, a growing automotive sector and a strong economy with excellent schools and amenities close to golden sand surf beaches, parks, and outdoor recreation.

    This is one of New Zealand's cities that many are gravitating to because of the standard of living.

    How to apply

    Applications from those wanting to relocate from elsewhere within NZ are welcome.

    If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion.

    Phone during NZ business hours : The international landline is +64 .

    You can also visit the job board on our website to view further vacancies

    #J-18808-Ljbffr

    Create a job alert for this search

    Service Advisor • Tauranga, Bay of Plenty, New Zealand

    Related jobs
    Technical Specialist - Field Service

    Technical Specialist - Field Service

    Sandvik Group • Waihi, Waikato, New Zealand
    Technical Specialist – Field Service | Waihi, NZ.As a Technical Specialist, you’ll play a key role in keeping Sandvik equipment operating safely, reliably, and efficiently.You will act as the main ...Show more
    Last updated: 7 hours ago • Promoted • New!
    Brand Ambassador - Automotive Pop-Up Experience - Tauriko

    Brand Ambassador - Automotive Pop-Up Experience - Tauriko

    Brand Spanking • Tauranga, Bay of Plenty, New Zealand
    Are you warm, friendly, and naturally outgoing?.Do you enjoy making people feel welcome and being the face of something exciting?. We’re on the lookout for an enthusiastic Customer Engagement Host t...Show more
    Last updated: 30+ days ago • Promoted
    Hospital Administration & Patient Services - Medrecruit

    Hospital Administration & Patient Services - Medrecruit

    Medrecruit • Tauranga, Bay of Plenty, NZ
    Our client is advertising an opportunity for a House Officer to permanently join their team at a Public Hospital in the North Island of NZ. The ideal start date for this position is 14 July 2025.Thi...Show more
    Last updated: 30+ days ago
    Endocrinologist - Medrecruit

    Endocrinologist - Medrecruit

    Medrecruit • Rotorua, Bay of Plenty, NZ
    Our client is advertising an opportunity for an Endocrinologist to permanently join their team at a public hospital in the North Island of New Zealand. The ideal start date for this position is 1 Ja...Show more
    Last updated: 30+ days ago
    Sales Representative (Remote)

    Sales Representative (Remote)

    AI Jobs • Mount Maunganui, Bay of Plenty, New Zealand
    We are seeking sales-oriented professionals to support AI training in customer communication, persuasion, and negotiation scenarios. You will review AI-generated responses to sales-related prompts a...Show more
    Last updated: 7 hours ago • Promoted • New!
    Global Operations People Business Partner

    Global Operations People Business Partner

    Zespri Group Limited • Mount Maunganui, Bay of Plenty, New Zealand
    Global Operations People Business Partner.Zespri is more than simply the world's single-largest marketer of kiwifruit.We like to think of ourselves as fruit on a mission and as rebels with a cause : ...Show more
    Last updated: 7 hours ago • Promoted • New!
    Retail Store Manager | Bethlehem NZ

    Retail Store Manager | Bethlehem NZ

    Petstock NZ Limited • Tauranga, Bay of Plenty, NZ
    As an inspired member of the Petstock Group, where we are inspired by pets to grow as people, we have established ourselves as retail market leaders across the pet care industry over the past 20 + ...Show more
    Last updated: 19 days ago
    Join the Petstock Group World...NZ Expressions of Interest

    Join the Petstock Group World...NZ Expressions of Interest

    PETstock Pty Ltd • Rotorua, Bay of Plenty, NZ
    Pets and animals bring us together and inspire us to be better people.From our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, fr...Show more
    Last updated: 30+ days ago
    Shift Supervisor

    Shift Supervisor

    Timezone • Rotorua, Bay of Plenty, NZ
    As a Shift Supervisor for our .Timezone Rotorua venue, you will lead & delegate to our FunSquad with a passionate & nurturing style!. You will be supported by & also provide support to t...Show more
    Last updated: 9 days ago
    Kaitohu Matua | Senior Advisor, Rotorua

    Kaitohu Matua | Senior Advisor, Rotorua

    Te Puni Kōkiri • Rotorua, Bay of Plenty, New Zealand
    Te Puni Kōkiri leads policy advice to the Government on Māori development, and Iwi and Māori relations with the Crown.To do this effectively we must position ourselves to elevate our monitoring and...Show more
    Last updated: 7 hours ago • Promoted • New!
    Contract Coordinator

    Contract Coordinator

    Intergroup • Tauranga, Bay of Plenty, New Zealand
    Contract Coordinator – InterGroup, New Zealand.At InterGroup, we’re proud to be New Zealand’s leaders in Infrastructure and Industrial Services — delivering top-tier solutions across waste manageme...Show more
    Last updated: 7 hours ago • Promoted • New!
    Registrar - Emergency Medicine (ED)

    Registrar - Emergency Medicine (ED)

    Medrecruit • Tauranga, Bay of Plenty, NZ
    Our client is advertising an opportunity for an ED House Officer to permanently join their team at a public hospital in North Island of New Zealand. The ideal start date for this position is 28 July...Show more
    Last updated: 30+ days ago
    Territory Development and Account Manager

    Territory Development and Account Manager

    Johnson Controls, Inc. • Tauranga, Bay of Plenty, New Zealand
    Johnson Controls is powered by your talent.We are the power behind the customer mission.Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates inn...Show more
    Last updated: 7 hours ago • Promoted • New!
    Field Service Technician

    Field Service Technician

    Liebherr-Australia • Tauranga, Bay of Plenty, New Zealand
    Come and Join the Liebherr Earthmoving division! We have a challenging and rewarding role for a qualified plant or diesel mechanic. Can you work independently and carry out major repairs on earthmov...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Team Member

    Customer Service Team Member

    Bunnings • Rotorua, Bay of Plenty, NZ
    Join us and experience Bunnings from the other side of the counter!.Team discount at Bunnings and other Wesfarmers brands including Kmart. Access to over 100+ exclusive team member benefits across h...Show more
    Last updated: 30+ days ago
    Retail Assistant - Availability

    Retail Assistant - Availability

    Woolworths Supermarkets • Bay of Plenty, NZ
    Provide excellent customer service to enhance the overall shopping experience.Support daily store operations by assisting customer needs. Maintain strong store presentation to achieve high customer ...Show more
    Last updated: 9 days ago
    Training Coordinator

    Training Coordinator

    Avetta • Mount Maunganui, Bay of Plenty, NZ
    Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors.We bring unmatched visibility to companies through cloud-based technology and hu...Show more
    Last updated: 9 days ago
    Public Health Administration - Medrecruit

    Public Health Administration - Medrecruit

    Medrecruit • Rotorua, Bay of Plenty, NZ
    Our client is advertising an opportunity for a Palliative Care Physician to permanently join their team at a public hospital in the North Island of New Zealand. The ideal start date for this positio...Show more
    Last updated: 30+ days ago