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Sr. Product Success Manager (for product managers who want to guide other product teams)
Aha!WorkFromHome, Northland, New Zealand30+ days ago
Job descriptionGuide the world’s most innovative companies to deliver best‑practice product development. Provide consultative support using proven frameworks. Help customers move from initial demo to active subscription, navigating procurement, legal, and security processes. Share internal feedback on customer experience and test new product functionality as needed. 6+ years of experience defining, managing, or launching new functionality at a growing software or technology company. Influenced or defined detailed go‑to‑market processes to achieve product and business goals. Deep understanding of complex software applications and workflow methodologies. Ability to write clear instructions and best‑practice guidance. Strong customer‑focus; preference for working with customers over developers. Proven track record of resolving challenging problems independently. Guide large, sophisticated organizations on how to innovate and build software. Deliver responsive customer service using Aha! frameworks. Support customers from initial demo to active subscription, handling procurement, legal, and security processes. Share best practices for strategy setting, idea capturing, prioritization, and visual roadmapping. Assist customers in integrating Aha! software with existing tools. Collect and share customer feedback internally. Mentor newer team members and lead demo sessions. Test new product functionality as required. Base salary range (U.S.) : $100,000 – $170,000. Profit sharing and a percentage of total pay contributed to retirement each month. Medical, dental, and vision plans (many teammates receive 100% of premiums). Up to 200 hours of paid time off per year. 30 to 90 days of paid parental leave and 5 to 10 days of paid care and bereavement leave. Up to $1,000 annually for third‑party education and paid learning time. Volunteer opportunities throughout the year. Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Product Management and Marketing Industry : Software Development
Sr. Product Success Manager
A unique role focused on customer success within a high‑growth, fully remote SaaS company. Product management experience is required, with a strong preference for working directly with customers rather than defining requirements and guiding development teams.
About Aha!
Aha! is the world’s leading product development software, helping more than 1 million product builders go from discovery to delivery. Our suite includes Aha! Roadmaps, Discovery, Ideas, Whiteboards, Knowledge, Teamwork, and Develop. We are profitable, self‑funded, and 100% remote. Aha! champions the Bootstrap Movement and has donated over $1 M to people in need through Aha! Cares.
Team & Culture
- Our Customer Success team is fully remote, collaborating across multiple time zones to provide timely support.
- We are experts in product development, with a focus on practicing agility, scrum, kanban, and hybrid approaches.
- We value urgency, clear communication, teamwork, and a customer‑centric mindset.
- Our culture encourages continuous learning and a passion for helping customers build products they love.
Customer Success Vision
Requirements
Responsibilities
Benefits
Employment Information
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Product Manager • WorkFromHome, Northland, New Zealand
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