Customer Service Manager (Healthcare)

Job OverviewOur client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient's health journey.

Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care.

Awarded as one of the Best Employers in

• , they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.Work Location : West (nearest MRTs : Queenstown / Commonwealth)Job ResponsibilitiesResponsible for daily operations of service point operations, including front counter services, administrative / operational mattersManage a group of non-nursing staff providing services in service points, including conducting appraisals, induction, orientation and necessary trainingConduct staff recruitment and retentionPartnering Nurse Manager and other stakeholders to solve system and process problemsWork with other department managers to ensure a positive experience for patients along the continuum of careEnsuring facilities are patient friendly and safePartner the Ops & Admin department managers (Ops & Admin) in achieving customer satisfaction targetsResponsible for devising innovative services to continually improve service levels and delight customersDevelop and carry out business plans in conjunction with clinical chiefs to ensure that business goals are reachedManage annual financial budgeting and regular reviews with clinical heads, and development of new businessRequirementsAt least 2 - 3 years' experience in managing healthcare frontline staff, experience in any clinic / hospital setting will be a strong advantageStrong leadership & communication skillsInterested candidates may whatsapp your resume to

Only shortlisted applicants will be contacted.EnviroDynamics Solutions Pte Ltd | EA No : 12C

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