Administrator - Kaiwhakahaere Tari

About The Role

The purpose of this role is to provide administrative support to Front of House (FOH), HUB & Haeata, and to provide impeccable Mission phone support through the centralised phone number. This position is central to the smooth administrative operations of all laneway activities, including our Front of House services, Haeata and the Hub. Haeata sits as the heart of HomeGround and provides daily nutritious meals in a safe and welcoming environment. The Hub is the first point of contact on‑site at Auckland City Mission for people who are homeless or at risk of becoming homeless.

We value team development and people’s career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer‑term career at Auckland Mission.

Duties

• Provide efficient and timely administrative support to the FOH, HUB, and Haeata as required.
• Organise staff training and professional development activities as directed and in consultation with P&C and your manager.
• Collate information and prepare reports for the FOH, HUB & Haeata to meet all reporting requirements and deadlines.
• Supervise recording of data entry for Recordbase.
• Take meeting minutes and manage incident management processes and data for FOH, HUB & Haeata.

Skills & Experience

• Tertiary level qualification (or equivalent experience) in a relevant field such as business administration.
• Understanding of te reo Māori and tikanga Māori.
• Strong sense of self and culture.
• Highly developed interpersonal and communication (written and oral) skills.
• Ability to successfully manage competing demands and priorities and remain outcome focused.

Benefits

• EAP & external supervision.
• 5 x “Mission leave” days, additional to annual and sick leave.
• Monthly romiromi (holistic energy and bodywork).
• Ongoing training and development.
• 15% discount at Auckland City Mission retail shops.
• Access to low‑cost, farm fresh produce on a weekly basis.
• Discounted parking at SkyCity.
• Career progression opportunities.

Auckland City Mission – Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are sufficient homes, adequate nutrition, and accessible health care for all.

Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.

Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our work to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people we support.

• Download job description : JD-FOH-Administrator.pdf

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