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National Operations Centre EMS Operator

National Operations Centre EMS Operator

WILSON GROUPMaungakiekie-Tāmaki, Auckland, New Zealand
1 day ago
Job description

Overview

Join New Zealand’s Leading Security Company – FIRST Security!

Based in our National Operations Centre in Mount Wellington, Auckland, we are seeking a General Operator to join our Auckland-based team to provide specialist response and monitoring services to our clients.

Role Highlights

  • Living wage
  • Fulltime – 40 hours per week, overtime available from time to time
  • Roster – Tuesday to Saturday, 14 : 00 to 22 : 00

Responsibilities

  • Deliver high-quality service to both internal and external stakeholders.
  • Monitor operational systems and respond swiftly to events in line with established procedures.
  • Handle sensitive information with discretion and maintain strict confidentiality standards.
  • Provide support across teams during peak periods, staff shortages, or business continuity requirements.
  • Communicate professionally with clients and stakeholders, ensuring all queries are resolved efficiently.
  • Accurately log incidents, hazards, system issues, and other events in accordance with company protocols.

    • What we’re looking for

  • Strong attention to detail and accuracy in a fast-paced environment.
  • Demonstrated critical thinking skills and ability to make good judgements in sometimes ambiguous situations.
  • Prior experience in a contact / monitoring centre environment advantageous.
  • Excellent communication skills, both verbal and written, a requirement of this role.
  • The ability to remain calm under pressure and respond effectively to time-sensitive events.
  • A collaborative mindset with a willingness to support colleagues and adapt to changing priorities.
  • Professionalism and integrity when handling confidential information.
  • Experience using monitoring systems or working in a service-oriented role (desirable but not essential).

    • Further benefits

  • Full access to FIRST Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery.
  • Strong company focus on training and development – How can we help you grow?
  • Ongoing support, welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau.
  • Full access to EAP and support services, including confidential counselling and financial budgeting services for both you and your family.

    • If these positions are of interest to you, Apply NOW!!

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    National • Maungakiekie-Tāmaki, Auckland, New Zealand