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Graduate Customer Success Manager

Graduate Customer Success Manager

CanonicalWorkFromHome, Northland, New Zealand
30+ days ago
Job description

Location

This role will be based remotely worldwide.

What your day will look like

  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers.
  • Onboard new customers and introduce them to our products and support processes. Products include : Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Engage with your portfolio of customers to ensure risk identification.
  • Collect feedback from customers and format them for review by the product team.

What we are looking for in you

  • Customer-facing experience.
  • An empathetic individual with a natural drive to help others.
  • Passion for technology, infrastructure and Ubuntu in particular is a must.
  • Excellent presentation skills.
  • Strong organisational skills, ability to structure and constantly update documentation.
  • A team player capable of interacting with all departments internally.

    • Additional skills that you might also bring

    We appreciate proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English.

    What we offer you

  • Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004.
  • Personal learning and development budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues from your team and others.
  • Priority Pass for travel and travel upgrades for long haul company events.

    • Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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    Customer Manager • WorkFromHome, Northland, New Zealand