Customer Service Administrator

OverviewThe Opportunity!

Working within an established team of customer-driven professionals, you will be responsible for prompt and professional service, fielding enquiries, providing solutions via phone and email-based support, and liaising across the wider business.

You will work amongst an established and supportive team with a great culture, based in a modern and open-plan office in central Lower Hutt.Your role is varied and will see you : Be the first point of contact for inbound support enquiries (via phone and email)Provide support to customers regarding enquiries, sales orders and basic product troubleshootingListen and understand customer questions or issues, and redirect them to the appropriate team in a timely and effective mannerProcess product sale requests from end to end, liaising with your internal sales, warehouse and delivery teamsProvide relevant information to other internal teams to ensure customer deliveries are met on timeEnsure that all orders are accurately entered per customer requirementsProvide excellent issue resolution and follow up where requiredMaintain accurate records of customer interactions and resolutionsAbout youOur ideal candidate will have some experience working within busy and fast paced customer service environments.

You might offer existing call centre experience, or you stand out from the crowd within retail or hospitality settings that are fast paced and require a high standard of service.

Most importantly we are looking for maturity, and someone with the ability to communicate clearly and confidently with customers, as well as maintain a cool head under busy and high pressure situations.In returnYou will work alongside a dedicated and hardworking team who have created a great culture and who equally enjoy working with each other.

Your employer will offer thorough training and ongoing support.

The offices are open plan and modern, close to public transport or carparking.This is a full time, permanent position working from the office Monday to Friday 8.30am – 5.00pm.

No weekend work!

A chance to work close to home in the Hutt Valley.If this sounds like you, please hit the 'apply' button, attaching your CV and a cover letter that explains why you are interested and what you offer this role.

For a confidential chat, email

• or phone .You must have the right to live and work in New Zealand to apply for this job.

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