Associate Systems Analyst - It Support (Integrations Services)

Associate Systems Analyst - IT Support (Integrations Services)

Our integration services team is hiring a junior IT support analyst to provide guidance and technical support.

Position Overview

Our integration services team is hiring a junior IT support analyst to provide guidance and technical support.

Role & Responsibilities

Virtualization Platforms : Familiarity with tools like Nutanix, VMware or Hyper-V is helpful, but you can learn on the job

Systems Administration : Basic knowledge of Windows and Linux is mandatory

Networking Basics : Understanding concepts like TCP / IP and firewalls is a good to have skills

Monitoring and Maintenance : You'll learn how to monitor cloud systems (like AWS and Azure) and perform maintenance tasks as you gain experience

Service Level Maintenance : Good to have knowledge in performing regular maintenance tasks to meet service level objectives

Documentation : Keeping records and following guidelines is important, and you'll learn the best practices as you go

Ticketing Systems : Proficiency in using ticketing systems like ServiceNow and Jira is important for managing support queries and ensuring timely resolution of issues

Requirements

2-4 years of IT Experience (Systems Engineering, Systems Administration (Windows, Linux))

Degree / Diploma in Information Technology or relevant field

Confident in troubleshooting

Good analytical, problem-solving, and communication skills

High-quality service and customer satisfaction

Innovative, proactive, and capable of working independently while collaborating with teams

This role requires 24 / 7 support, including morning, evening, night shifts, and weekend work, depending on operational needs

The position will be based in an office environment, with occasional remote troubleshooting responsibilities for interface connectivity issues

Apply Now

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