Customer Coordinator

Overview

Bring your administration skills and passion for customer service and join us in delivering world-class residential maintenance services.

This is a 6-month fixed term contract, offering the opportunity to contribute to a high-performing team in a fast-paced environment.

Role

As our new Customer Coordinator, you'll be responsible for managing customer requests from the moment a work order is raised, through to dispatching the appropriate trades, invoicing, and closing the job—ensuring customer satisfaction every step of the way.

Responsibilities

Dispatching trades within allocated timeframes

Invoicing completed work

Maintaining accurate records

Ensuring customer satisfaction through effective communication and service delivery

Proactively managing customer complaints

Requirements

3+ years' experience in an office administration role

Building industry knowledge (preferred but not essential)

Strong communication skills across a range of stakeholders

Proven ability to problem-solve and use initiative while working within prescribed processes

Ability to prioritise and manage a busy workload

High attention to detail

Benefits

Employee recognition program

A focused and supportive team environment

A company that truly values life outside of work

Professional and personal growth opportunities

The Company

Switched On Group exists to enhance environments for whanau, businesses and communities across Aotearoa.

Our whanau and iwi-owned construction group is leading the way in kaimahi and customer care.

As an Amotai Registered business, people and wellbeing are at the centre of how we operate.

As part of the wider group, Switched On Housing works to ensure that whanau living in Kainga Ora properties have safe, warm, dry and comfortable living environments.

As one of the key Maintenance Partners on the Te Mahi Ngatahi contract, we support families and hapori-communities from Tairawhiti-Gisborne in the north to Waitaha-Canterbury in the south through property maintenance.

How To Apply

If this role sounds like you click the APPLY button now.

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