Supervisors, Team Leaders & Plant Management - EssilorLuxottica

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision.

Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In 2021, the Company’s milestones included a collaboration with Meta to launch Ray-Ban Stories smart glasses; the acquisition of GrandVision bringing 39,000 new employees into our family; expansion of our International Employee Shareholding community, and the launch of Eyes on the Planet, our strategic approach to sustainability.

In Australia and New Zealand, we operate the iconic retail and eye care brands : Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

We’re looking for a driven and experienced  Operations Manager – Optical  to lead our  New Zealand Fit Centre  at the  Henderson Laboratory . This is a hands-on leadership role where you’ll oversee daily operations, elevate team performance, and ensure exceptional service delivery to our customers.

If you're passionate about operational excellence, customer satisfaction, and building high-performing teams, this is your opportunity to make a meaningful impact in a fast-paced, dynamic environment..

What You’ll Be Responsible For :

• Customer Experience Leadership - Ensure lab operations consistently meet service and quality KPIs, delivering an outstanding customer experience.
• Customer Satisfaction - Lead the resolution of customer complaints through root cause analysis and implementation of effective corrective actions.
• Operational Efficiency- Monitor and manage Unit Manufacturing Costs (UMC), keeping operations within budget and identifying cost-saving opportunities.
• Continuous Improvement- Drive initiatives to enhance production processes, systems, and infrastructure for long-term efficiency and scalability.
• Team Culture & Engagement- Foster a culture of accountability, ownership, and pride in service delivery, promoting high performance and collaboration.
• People Development - Support recruitment, onboarding, and training to build a skilled, engaged, and motivated team.
• Cross-Functional Collaboration - Work closely with the commercial team to ensure seamless business execution and alignment with commercial goals.
• Ownership & Accountability - Champion a culture of responsibility across Operations and Customer Service, with a strong focus on delivering excellence

About You

You’re a confident, hands-on leader with a passion for driving results and empowering teams. While experience in the optical industry is a bonus, it’s your leadership, operational know-how, and customer-first mindset that will set you apart.

What You Bring :

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and / or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off / vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.