Services Consultant Principal

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

We are looking for experienced professionals to join our Services Consulting team as a Principal Workforce Management (WFM) Consultant. In this role, you’ll be working with our enterprise clients to implement Dayforce HCM — focusing on time, attendance, scheduling, and labor rules that directly impact how organizations manage their people.

This is not a traditional administrative role. It is a challenging, fast-paced consulting position where you'll be empowered to solve real business problems, work directly with clients, and translate complex requirements into smart, scalable solutions using technology. If you’re adaptable, curious, and excited to grow into a client-facing, systems-focused role — we want to hear from you.

The Principal Service Consultant guides the overall design and delivery of the Dayforce HCM solution to meet customer requirements and provides oversight and direction to project team members in the execution of project activities in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support).

The Principal Service Consultant works closely with the Project Manager to plan the project and identify critical dependencies. Project responsibilities include facilitation of customer requirements gathering, design of the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance and design / configuration oversight to other project resources, identifying risks and communicating issues to the Project Manager.

What you’ll get to do

Implementations

• Support the project team in the validation of customers’ business requirements and mapping to Dayforce functionality
• Design and document innovative solutions to solve customers’ business needs
• Guide the configuration of the Dayforce application to meet customer’s business requirements
• Act as subject matter expert (SME) on strategic implementations
• Lead internal project meetings and provide status on progress of activities and deliverables
• Work as part of a project team to implement Dayforce Workforce Management modules for enterprise customers across Australia, New Zealand, and beyond.
• Collaborate with client stakeholders to understand business rules related to time tracking, scheduling, compliance, and labor policies.
• Design, configure, and test WFM solutions that meet client-specific needs and regulatory requirements.
• Troubleshoot configuration issues and think critically about root causes and resolution paths.
• Participate in client workshops, internal design reviews, and testing cycles.

Initiatives

Skills and experience we value

This is not a routine, step‑by‑step administrative job — it’s a dynamic and hands‑on role that will stretch your thinking and build your consulting capability. It’s suited to individuals who want variety, challenge, and the opportunity to grow into a trusted advisor role.

What would make you really stand out

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