ICT Support Technician

ICT Support Technician – Full-Time

Location : Kerikeri, Northland Region

Pay Rate : $27–$32 per hour (based on experience)

Hours : Minimum 30 hours per week

Positions Available : 2

About the Role

We are seeking customer-focused ICT Support Technicians to join our team full-time at our Kerikeri stores. This is an excellent opportunity for candidates with hands-on experience in computer and mobile hardware support and a passion for delivering high-quality technical service.

The ideal candidate will provide support and maintenance of various systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware. You will work directly with customers to resolve technical issues across a range of digital devices including laptops, smartphones, tablets, and desktops.

Key Responsibilities :

• Installing and configuring software, operating systems, and drivers on various devices.
• Testing, diagnosing, and repairing faults in laptops, desktops, MacBooks, smartphones, tablets, and iPads.
• Troubleshooting and resolving hardware and peripheral issues.
• Assisting customers at the front desk with service ticket creation and basic product or service enquiries.
• Delivering excellent in-person and remote (phone-based) customer service.
• Managing multiple support requests efficiently while maintaining a high level of customer satisfaction.
• Maintaining accurate service records and following internal processes.
• Staying updated with the latest developments in consumer IT hardware and support practices.

Skills and Experience Required :

To apply please submit your CV and a brief cover letter outlining your relevant experience and why you're the right fit for this role. Only shortlisted candidates will be contacted.