Regional Service Manager
MUSTER LIMITEDAuckland, Auckland, New Zealand1 day ago
Job descriptionAct as the main contact for all service‑related matters across NZ Coach and influence dealer service teams to improve performance and CSI results Analyse KPIs such as First‑Time Fix Rate, Warranty Efficiency, and Technician Productivity Support technical diagnostics and elevate complex issues as needed Identify training needs and coordinate with national teams Assist in key aftersales initiatives, including capped service pricing rollouts Conduct regular audits and support dealers with improvement plans Manage escalated customer issues in collaboration with service teams Ideally 7+ years' experience in automotive service management Analytical mindset with solid commercial understanding of dealer operations Strong technical and diagnostic background Proven ability to influence and build relationships with dealers and service teams Excellent communication and problem‑solving skills Willingness to travel nationwide
Our client is a leading automotive manufacturer and distributor bringing a new generation of SUVs, Utes, and EVs to the New Zealand market. The NZ team is small but dynamic, led by a supportive Country Manager who values initiative, collaboration, and results. The Regional Service Manager will drive aftersales excellence and dealer network performance nationwide. You'll be the key link between national service functions, technical support, and dealership service teams, helping to lift service quality, efficiency, and importantly driving dealer profitability. This role combines strong technical knowledge with relationship management skills, ideal for someone from an OEM or multi-site service management background.
Benefits
- 6‑figure generous base salary + bonuses + fully maintained vehicle + fuel card
- Work‑life balance and flexibility, including WFH options
- Professional development and career growth opportunities
- Supportive, innovative team culture with wellbeing benefits
- Generous paid parental leave
- 24 / 7 well‑being support for yourself and your family
Key Responsibilities
About You
Be part of a growing automotive brand that's redefining the industry in New Zealand. If you're ready to make an impact and take on a rewarding challenge, apply now!
If you would like further information, please contact Matt at Muster on 09 394 7444 or 021 827 782.
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Service Manager • Auckland, Auckland, New Zealand
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