Operations Assurance Manager

About The RoleWe have an exciting opportunity for an Operations Assurance Manager to join our Operations team.

Reporting to the Head of Operations, this is a permanent role based in Tauranga.RequiredOur Operations Assurance team is an integral part of Craigs Investment Partners (CIP) Operations team, responsible for managing client records to ensure that all Account approval, Private Asset Management (PAM) and Discretionary Investment Management Service (DIMS) accounts meet CIP's best practice standards and any NZX Participant Rules, legislation, and licence obligations.

The Operations Assurance Manager has a focus on providing the best possible outcomes for clients, driving continuous improvement of business processes to improve operating efficiency, and ensuring internal controls and processes are in place and are monitored effectively to manage risk.

Reporting to the Head of Operations, the role is also required to : Ensure that efficient systems and processes are in place to accurately maintain client recordsEnsure processes are compliant with legislation and regulatory requirements, such as Anti-Money Laundering and the Countering Financing of Terrorism (AML / CFT)Understand the requirements of NZX rules, legislation, and licence obligations, and ensure that controls are in place to ensure all documentation provided meets these requirementsManage the review and remediation required of annual reports to ensure files are completed on time and in line with legislative requirementsEnsure high performance and development of the team through coaching, reviewing development goals, ensuring consistent cross-training, and other leadership activities as required.About YouWe are ideally looking for someone with a financial services or compliance background and prior leadership experience.

This role will suit a leader who enjoys working in a fast-paced environment in a collaborative team.

You will also have : A relevant qualification in finance or business administrationExperience leading a team of financial experts or administratorsAML / CFT knowledge and experience (essential)Proven experience with client records managementStrong people leadership skills, including training, mentoring and coaching skillsUnderstanding of market terminology and financial products and instrumentsExcellent communication skills, with the ability to communicate effectively at all levels in the businessA high level of accuracy and attention to detailAbility to demonstrate flexibility and embrace changeBenefitsComprehensive Health InsuranceCraigs Community / Volunteer DayAdditional week of leave (conditions apply)Other leave (such as sick, bereavement, and family violence leave) from first day of employmentParental leave - 26 weeks' pay 'top up' for eligible Primary CarersLong Service LeaveAnnual Health Check and flu vaccinationsFlexible work optionsSavings benefits and preferential insurance ratesAbout The CompanyCraigs Investment Partners (Craigs) is a multi-award-winning investment advisory firm which is one of the largest in New Zealand.

With 19 offices located throughout the country and over 600 employees, Craigs offers solutions and advice to both private investors, as well as corporate and institutional clients.Why Craigs?

We pride ourselves on creating an environment where our people feel they belong and can bring their best self to work and feel valued.

We grow as a team and with our clients and are always looking to support our communities – both internal and external.

Our values build the foundation of how we work and how we provide great outcomes for our people and our clients.We are stronger togetherWe strive for excellenceWe put people firstWe do what's rightIf you would like to find out more about working at Craigs, visit our Careers page – To ApplyIf you are interested in the role, please submit your application online now as we will be interviewing suitable candidates as they apply.

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